Food has lost its soul to modern convenience, and with it, the power to nourish, inspire, and connect us. So, in 2018, blithequark was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, blithequark delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh, ready-to-eat, and crafted with the passion that nourishes body and soul.
Unwilling to stop there, blithequark is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. This mission is at the heart of everything we do, from the way we source our ingredients to the way we design our customer experiences. We believe that by empowering chefs, we can create a more sustainable, equitable, and delicious food system for everyone.
Our expansion into the B2B market is a key part of this mission. By bringing our exceptional culinary experiences to businesses, organizations, and their employees, we can help to nourish and inspire a wider audience. Our B2B team operates like a startup within blithequark, with an entrepreneurial, fast-paced, and innovative approach that is charting a bold new path in the industry.
The B2B team at blithequark is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer experiences. We are a team that values creativity, innovation, and teamwork, and we are always looking for new ways to improve and grow. As a member of our team, you will have the opportunity to work closely with our sales, marketing, and product teams to develop and execute strategies that drive business growth and customer satisfaction.
This role will be reporting directly to the Head of B2B, with the opportunity in the future to hire, train, and manage sales representatives in your vertical. You will work closely with the Head of B2B, the sales, marketing, and product team around strategy and execution, and you will have the autonomy to make decisions and take ownership of your work.
As the Customer Experience Manager, B2B at blithequark, you will own the full client experience journey for our corporate customers across the Cold Meal and Smart Fridge product lines. From onboarding to satisfaction tracking to events and issue resolution, your goal is to deliver an exceptional, scalable, and human experience that exceeds our customers' expectations and drives long-term loyalty and growth.
You’ll work closely with Sales, Ops, Product, and Support teams, leveraging your hospitality mindset and tech-savviness to build systems, gather insights, and elevate customer delight. You’ll also help design and execute tastings and activations to drive adoption, retention, and brand love, and you will be responsible for managing and continuously improving the full B2B customer support journey.
At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Manager, B2B, you will have the opportunity to develop your skills and expertise in customer experience, hospitality, and account management. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.
We offer a range of training and development programs, including workshops, webinars, and conferences, to help you stay up-to-date with the latest trends and best practices in customer experience. We also offer a range of career advancement opportunities, including promotions, lateral moves, and career development programs.
At blithequark, we are proud of our company culture and work environment. We are a dynamic and collaborative team that values creativity, innovation, and teamwork. We believe in empowering our team members to take ownership of their work and to make decisions that drive business growth and customer satisfaction.
We offer a range of perks and benefits, including health insurance, 401k plan, PTO policy, and paid sick days. We also offer a range of wellness programs, including access to a nutritional coach and fitness subsidies, to help you maintain a healthy work-life balance.
We offer a competitive salary range for this position, with a pay range of $130,000 - $150,000 OTE per year. We also offer a range of perks and benefits, including:
If you are a motivated and experienced customer experience professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role. As a Customer Experience Manager, B2B at blithequark, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. You will also have the opportunity to develop your skills and expertise in customer experience, hospitality, and account management, and to advance your career in a fast-paced and dynamic environment.
At blithequark, we are committed to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
We look forward to receiving your application and to discussing this opportunity further with you.
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