Join a Culture of Excellence and Collaboration at Imagenet
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in healthcare customer service and a desire to work in a dynamic, fully remote environment? If so, we have an exciting opportunity for you to join our team as a Remote Healthcare Customer Service Representative in Georgia.
At Imagenet, we're committed to providing top-notch support to healthcare plans nationwide. As a leading provider of back-office support technology and tech-enabled outsourced services, we play a critical role in enhancing engagement and satisfaction with plans' members and providers. Our team is dedicated to delivering exceptional service, and we're looking for talented individuals to join our crew.
About the Role
As a Remote Healthcare Customer Service Representative, you will be the primary point of contact for members and providers, handling inbound and outbound calls related to policy management, benefits, and claim inquiries. You will be responsible for providing accurate and timely information, resolving issues promptly, and ensuring customer satisfaction. This is a full-time, 100% remote position that requires a strong understanding of healthcare terminology, claims processing, and customer service principles.
Key Responsibilities
- Member and Provider Support: Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy.
- Application Processing: Review, verify, and process membership applications efficiently, ensuring completeness and accuracy of all required information.
- Data Entry and Management: Maintain and update member information in our CRM systems, ensuring data integrity and accuracy across multiple client accounts.
- Multitasking: Handle multiple client accounts and responsibilities simultaneously, managing calls, processing paperwork, and updating databases without compromising on quality.
- Quality Assurance: Perform regular audits of member data to ensure compliance with client standards and industry regulations, identifying and rectifying any discrepancies.
- Collaboration: Coordinate with other teams within Imagenet, including IT, customer service, and quality assurance, to resolve issues and enhance service delivery for our clients.
- Process Improvement: Continuously identify opportunities to streamline processes and contribute to initiatives that improve client satisfaction and operational efficiency.
Essential Qualifications
- Educational Background: High school diploma or equivalent required.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems or membership databases.
- Strong Typing and Data Entry Skills: Ability to manage multiple systems simultaneously and maintain high accuracy standards.
- Attention to Detail: Keen ability to detect and correct errors in data, ensuring high standards of accuracy and consistency.
- Multitasking Ability: Proven track record of effectively managing multiple tasks and priorities in a busy work environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate information clearly and confidently to members.
- Problem-Solving Skills: Strong analytical capabilities with a focus on identifying issues and implementing solutions quickly and effectively.
- Customer Service Orientation: A passion for delivering exceptional service to clients and their members, aligning with Imagenet's commitment to excellence.
Preferred Qualifications
- Healthcare Experience: Previous experience in the healthcare industry, preferably in customer service or claims processing.
- Knowledge of Healthcare Terminology: Familiarity with healthcare terminology, including ICD-9 and ICD-10 coding.
- Experience with Claims Processing: Understanding of claims processing principles and procedures.
What We Offer
At Imagenet, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Healthcare Customer Service Representative, you can expect:
- Competitive Salary: $17.00 - $19.00 per hour, commensurate with experience.
- Predictable Schedule: Monday - Friday, 9:00am to 9:00pm EST (shifts vary), with a predictable schedule that allows for work-life balance.
- Paid Training Period: Comprehensive training program to ensure your success in the role.
- Comprehensive Benefits: Medical, Dental, Life, Vision, HSA, 401K, and PTO.
- Career Growth Opportunities: Opportunities for professional growth and development within the company.
Company Culture and Work Environment
At Imagenet, we're proud of our company culture and work environment. As a fully remote company, we offer the flexibility to work from anywhere, while still being connected to our team and committed to delivering exceptional service to our clients. We're an equal employment opportunity employer, committed to diversity and inclusion in the workplace.
Why Join Imagenet?
If you're looking for a challenging and rewarding career in the healthcare industry, Imagenet is the place to be. We're committed to delivering exceptional service to our clients, and we're looking for talented individuals to join our team. With a competitive salary, comprehensive benefits, and opportunities for career growth, we offer a compelling package that will support your success.
If you're reliable, willing to learn, and passionate about delivering exceptional customer service, we want to hear from you. Apply now to join our team as a Remote Healthcare Customer Service Representative in Georgia!
Ready to Take the Next Step?
This is a low-stress role with great rewards. If you're excited about the opportunity to join our team and contribute to our mission, we encourage you to apply today. Don't miss out on this chance to take your career to the next level and make a positive impact on the lives of our clients and their members.
Apply Now