At blithequark, every day is a journey into the extraordinary. From the rarest collectibles to the most unique items, our platform is a one-of-a-kind marketplace where buyers and sellers come together to experience the thrill of discovering something truly special. With over 75,000 unique items in auction every week, carefully curated by our passionate in-house experts, we are on a mission to become the world's most popular destination for special objects.
As a growing, diverse, and sustainable scale-up, we proudly live by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. If these values resonate with you, we'd love to explore how you can join us on this exciting journey and contribute to our continued success.
This position is for an interim fixed-term 8 or 7-month contract (between September/October 2025, to April 2026), with possible extension depending on performance and business needs. As a Customer Service Representative at blithequark, you will have the opportunity to engage and delight our broad variety of customers (sellers and buyers) by solving complex challenges and managing disputes and complaints. Your primary goal will be to ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media).
When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role at blithequark, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. You will be part of a crucial link between departments, closely working with sales and our experts as well as other departments to improve the overall customer experience.
To succeed in this role, you are motivated by providing delight to our customers, with excellent communication skills in French and English. You are a patient and empathetic individual who can communicate clearly and provide excellent customer support. Additionally, you:
In return for your hard work and dedication, we offer a competitive annual gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You will also receive:
At blithequark, we offer a unique and dynamic work environment that is both challenging and rewarding. You will have the opportunity to:
Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect our team members. Most team members are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues.
If you're excited about this role and think you have what it takes to join our team, please apply directly with an English CV and cover letter. By submitting your application, you agree to blithequark's Applicant Privacy Policy. Don't worry if your past experience doesn't align perfectly with every qualification in the job description – we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We look forward to receiving your application and exploring how you can contribute to the success of blithequark. Join us on this exciting journey and become a part of a team that is passionate about delivering exceptional customer experiences and making a real impact in the world of special objects.
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