Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities. We are seeking an experienced Bilingual Customer Service Representative to join our team in Lilburn, GA. As a Customer Service Representative at arenaflex, you will be the heartbeat of our company, delivering exceptional experiences to our customers through world-class technology and top-notch customer service skills.
**About arenaflex**
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We are committed to providing our customers with the best products and services, and we are looking for talented individuals like you to help us achieve this goal. Our company culture is built on a foundation of teamwork, integrity, and a passion for excellence. We offer a comprehensive benefits package, including complete health insurance coverage, 401(k) with 6% employer match, and tuition assistance programs.
**Job Responsibilities**
As a Bilingual Customer Service Representative at arenaflex, you will be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat
* Helping customers navigate arenaflex's website and online ordering
* Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Providing legendary service to our customers, exceeding their expectations and building long-term relationships
**Minimum Requirements**
To be successful in this role, you will need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we will train you to provide exceptional service to our customers
* Bilingual (English/Spanish) fluency in both verbal and written forms
**Benefits**
As a valued member of our team, you will enjoy:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails
**Work Environment and Company Culture**
arenaflex is a drug-free workplace and an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. Our company culture is built on a foundation of teamwork, integrity, and a passion for excellence. We offer a comprehensive benefits package and opportunities for career growth and development.
**Compensation and Perks**
We offer a competitive hourly rate of $25-$28 per hour, with significant growth and earning potential. You will also enjoy multiple bonus programs, paid holidays, and generous paid time off.
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "" link below.
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. We are committed to providing our customers with the best products and services, and we are looking for talented individuals like you to help us achieve this goal.
**Why Join arenaflex?**
* Competitive hourly rate of $25-$28 per hour
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails
* Opportunities for career growth and development
* Comprehensive benefits package, including complete health insurance coverage and 401(k) with 6% employer match
**What We Offer**
* A dynamic and innovative work environment
* A comprehensive benefits package
* Opportunities for career growth and development
* A commitment to diversity and inclusion
* A passion for excellence and customer satisfaction
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "" link below.