Are you a customer service enthusiast looking for a remote opportunity to grow your career and make a real impact on people's lives? Do you possess excellent communication skills, a passion for delivering exceptional customer experiences, and a strong work ethic? If so, we invite you to join arenaflex as a Bilingual Customer Service Representative – Remote. As a key member of our team, you will play a vital role in providing top-notch support to our clients, helping them resolve their queries and concerns in a timely and professional manner.
**About arenaflex**
arenaflex is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our team is comprised of talented individuals from over 70 countries, all working together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
**Career Growth and Personal Development**
At arenaflex, we believe in investing in our team members to aid in their career path and personal development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, making us a great place to grow and advance your career.
**What You Will Do In This Role**
As a Bilingual Customer Service Representative – Remote, you will:
* Provide inbound customer support using a call flow guide in the customer's preferred language
* Help customers resolve basic technical issues
* Track, document, and retrieve information in databases
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile
**Your Qualifications**
To be successful in this role, you will need:
* The ability to read, write, and speak fluently both Spanish and English
* 1+ year of customer service experience
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's In It For You**
At arenaflex, we significantly invest in our team members, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Benefits available to eligible U.S. employees in this role include:
* Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join Our Team!**
If you have the skills and passion we're looking for, please submit your application today. We can't wait to welcome you to our team and help you grow your career with arenaflex.
**Apply Now!**
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.