Join the Team at blithequark: Deliver Exceptional Healthcare Customer Experiences from the Comfort of Your Home
blithequark is seeking highly skilled and compassionate Bilingual Healthcare Customer Service Representatives to join our team of dedicated professionals. As a leading provider of outsourced business processing solutions, we cater to a diverse portfolio of clients, including commercial and government entities. Our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact.
About Our Culture and Values
At blithequark, we pride ourselves on a can-do culture that works together to make the ordinary exceptional. We believe in fostering a positive and inclusive work environment that encourages growth, learning, and teamwork. Our values include:
- Exceptional Customer Service: We strive to deliver outstanding customer experiences that exceed expectations.
- Empathy and Compassion: We care about our customers and colleagues, and we demonstrate this through our actions and interactions.
- Innovation and Continuous Improvement: We encourage creativity, experimentation, and learning to drive innovation and growth.
- Teamwork and Collaboration: We work together as a team to achieve common goals and objectives.
Job Summary
We are looking for a full-time Bilingual Healthcare Customer Service Representative to support inbound calls from US-based members and providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service, resolving concerns, and guiding callers through troubleshooting and navigation of self-service options. This is a 100% remote opportunity, and you will work in a flexible environment with a competitive salary and benefits package.
Key Responsibilities:
- Answer inbound calls in both English and Spanish from US customers and address questions and concerns regarding their healthcare benefits.
- Actively listen to customers to understand their concerns and build a rapport that makes them feel heard and cared for.
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options, and using company site and/or products or services.
- Utilize client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping the customer engaged.
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed and accuracy.
- Adapt to learn new call types when business needs change and flex support in those areas.
Work at Home Requirements:
- High-Speed Internet with at least 25 Mbps download speed and 15 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services).
- A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- Dedicated, quiet, and secured workspace with no distractions.
- A USB wired headset with noise-canceling microphone.
Additional Requirements:
- 18+ years old and high school diploma or its equivalent.
- Fluent in both English and Spanish.
- Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service).
- Medicare and/or Medicaid experience would be a plus.
- Exceptional customer service, active listening, and verbal and written communication skills.
- High computer proficiency and navigation of multiple applications.
- Willing to work any shift between 10:00 am - 1:00 am, 7 days a week, Eastern standard time + holidays and weekends (on holidays, extend hours 24/7 to small staff).
- Professional, positive attitude and courteous telephone etiquette.
- Customer-focused personality and a desire to help people.
Benefits and Perks:
- Competitive salary: $16 per hour + overtime during peak needs.
- Access up to 50% of your pay immediately after your shift.
- Comprehensive health benefits package, including medical, dental, and vision insurance.
- Pet insurance.
- Paid, virtual training.
- Remote work environment with flexible scheduling.
- Opportunities for professional growth and development.
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment that encourages growth, learning, and teamwork. Our employees are our greatest asset, and we invest in their development and well-being. By joining our team, you will have the opportunity to:
- Make a positive impact on the lives of our customers.
- Develop new skills and expertise in a fast-paced and dynamic environment.
- Collaborate with a diverse and talented team of professionals.
- Enjoy a flexible and remote work environment with competitive pay and benefits.
How to Apply
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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