Welcome to arenaflex: Where Customer Experience Meets Innovation
At arenaflex, we've been reimagining the future of connectivity for over 40 years, and our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. As a leader in the industry, we're committed to building America's First Smart Network. Our brands, including EchoStar, Hughes, arenaflex TV, Sling TV, Boost Mobile, and Gen Mobile, are dedicated to providing exceptional customer experiences.
About Our Customer Experience Team
Our customer experience team is at the heart of our business, and we're passionate about simplifying lives and helping communities get the most from their TV experience. For over 42 years, we've been tuned in to the needs of our customers, and it's why we've earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row. As a Customer Experience Representative, you'll be an integral part of our team, serving as an information resource for billing, programming, and technical troubleshooting questions, as well as promoting products and services to our new and existing customers.
Job Duties and Responsibilities
In this role, you'll be responsible for providing solutions to customers, from simple concerns to escalated and complex situations. Your duties will include:
- Speaking with customers in Spanish and English to address their questions and concerns
- Working a pre-planned schedule, with at least 2 days off in a row, and supporting customers between the hours of 6 AM to 10 PM MT
- Taking back-to-back tech support or customer service phone calls with customers throughout your shift
- Engaging with a diverse consumer base to provide solutions for customer needs and technical issues
- Residing in one of the following states: Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, or Tennessee
Skills, Experience, and Requirements
To be successful in this role, you'll need:
- A High School diploma, GED, or equivalent experience
- Six months of related customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
- Ability to remain engaged on the phone throughout your shift with minimal to no distractions
- Ability to be on camera during all video meetings
- Superb attendance and open availability to work between the hours of 6 AM to 10 PM MT, as well as weekends and holidays
- Tech savviness, with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience by speaking to customers over the phone
Work-From-Home Technical Requirements
As a remote employee, you'll need to meet the following technical requirements:
- Dedicated home office workspace with a stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter (Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported)
- arenaflex will provide all initial equipment required to perform the role, aside from home internet, including a PC Tower and power adapter, and (2) two Monitors, with associated cabling
- Required Accessories, such as a USB Headset, USB Keyboard, USB Mouse, USB Webcam, and Ethernet cable, will be provided with a 30-day limited warranty
What's in it for You?
As a Customer Experience Representative at arenaflex, you'll enjoy:
- A Full-Time, Work-From-Home position with a competitive starting salary, ranging from $15.00 to $15.50 per hour, depending on your location
- A 10% increase to your starting rate upon completing an apprenticeship
- Company-provided equipment and extensive benefits package, including Medical, Dental, Vision Insurance, PTO, and Paid Sick Time
- 401(k) Investments with Company-matched funds and tuition reimbursement
- 330 free channels, including premiums, and discounted arenaflex, Sling, and Boost Mobile services
- Opportunities for career growth and advancement, with defined career ladders and extensive opportunities for upward mobility
Culture and Benefits
At arenaflex, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Our employees come together, share common interests, and make valuable connections, both in and out of work, through our Employee Resource Groups. We offer a range of benefits, including versatile health perks, new career opportunities, and a commitment to your growth and development.
How to Apply
If you're passionate about providing exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please note that candidates need to successfully complete a pre-employment screen, which may include a drug test. Don't miss this opportunity to join our award-winning customer experience team and help keep people, families, and communities connected to the news and entertainment that matters.
Apply now and take the first step towards a fulfilling career with arenaflex. We look forward to hearing from you!
Apply Now