At arenaflex, we're passionate about building transparent and intuitive consumer lending products that empower service-based businesses to thrive. Since our inception in 2018, we've been driven by a mission to make a positive impact on the lives of our customers and partners. Our leadership team, comprising seasoned professionals from top fintech companies like Lending Club, Affirm, and Varo Money, has been instrumental in shaping our vision and strategy. With the backing of leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures, we've secured $84M in funding to fuel our growth and innovation.
We're proud of our accomplishments, which include being recognized as the 2023 Best Consumer Lending Program by Tearsheet, 2023 Best Point of Sale Product by Fintech Breakthrough, 2022 Best Consumer Lending Solution by Finovate, and 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus). However, what brings us the most joy is the appreciation and loyalty of our customers, reflected in our impressive NPS rating of 79. This is a testament to our commitment to delivering exceptional customer experiences and building strong relationships with our partners.
At arenaflex, we're dedicated to fostering a healthy and inclusive company culture that's guided by our core values. These values are the foundation of our success and include:
These values are not just words on a page; they're the principles that guide our actions and decisions every day. We expect all our team members to embody these values and contribute to our mission of delivering exceptional customer experiences.
We're seeking experienced Customer Experience Associates to join our team in full-time and part-time capacities. As a Customer Experience Associate at arenaflex, you'll play a critical role in delivering high-quality support to our customers and helping them achieve their goals. You'll work closely with our product, growth, and engineering teams to identify areas for improvement and implement solutions that enhance the customer experience.
In addition to a competitive hourly rate of $25 per hour, we offer a range of benefits and perks, including:
For our full-time position, we offer two shifts:
For our part-time position, we offer 5-hour shifts up to 30 hours per week, with the following schedules:
Please note that our part-time position accrues sick time per California law but does not accrue PTO. Additionally, there are no health benefits available for this role.
Our interview process typically includes the following steps:
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role in a fast-paced fintech environment, we encourage you to apply for our Customer Experience Associate position. At arenaflex, we're committed to building a diverse and inclusive team that reflects our values and mission. We look forward to hearing from you and exploring how you can contribute to our success.
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