Introduction to Verizon and Our Mission
At Verizon, we are driven by a passion to empower people, businesses, and communities through innovative technology and exceptional customer service. As a leader in the telecommunications industry, we strive to make a positive impact on the world around us. Our V Team is a diverse and inclusive community of individuals who share a common goal: to deliver outstanding customer experiences and drive business success through creativity, innovation, and collaboration. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as a Customer Sales and Service Representative.
Job Overview and Responsibilities
In this exciting and dynamic role, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer experiences. As a Customer Sales and Service Representative, you will be responsible for providing top-notch sales and customer service support to our valued customers. Your key responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of Verizon's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about Verizon products and services
- Verifying service order accuracy and completeness and making corrections/changes as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging with customers on the phone
Essential Qualifications and Skills
To be successful in this role, you will need to possess a strong and diverse skillset, including:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- A consultative sales approach, with a focus on meeting customer needs and driving business results
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
- A customer-centric mindset, with a passion for delivering exceptional customer experiences
- Ability to work in a fast-paced environment, with a focus on meeting sales goals and delivering results
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities
Preferred Qualifications and Experience
While not required, the following qualifications and experience are preferred:
- Related Associate Degree or 2+ years of relevant experience in customer sales and service
- Customer Service call center experience, with a focus on delivering exceptional customer experiences
- Previous collections experience, with a strong understanding of billing and payment processes
- Experience with selling products and services, with a focus on meeting customer needs and driving business results
- Customer service skills, with a strong understanding of customer needs and preferences
- Demonstrated ability to communicate with detail and precision, with a focus on resolving complex customer issues
Career Growth Opportunities and Learning Benefits
At Verizon, we are committed to helping our employees grow and develop in their careers. As a Customer Sales and Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role
- Opportunities for career advancement, with a focus on promoting from within
- A supportive and collaborative work environment, with a focus on teamwork and mutual respect
- Access to a range of employee benefits, including health and wellness programs, 401(k) savings plans, and tuition assistance
Work Environment and Company Culture
At Verizon, we are proud of our diverse and inclusive company culture, which values and respects the contributions of all employees. As a Customer Sales and Service Representative, you will be working in a dynamic and supportive environment, with a focus on:
- Collaboration and teamwork, with a focus on delivering exceptional customer experiences
- Innovation and creativity, with a focus on driving business results and improving processes
- Diversity and inclusion, with a focus on valuing and respecting the contributions of all employees
- Employee engagement and recognition, with a focus on rewarding and recognizing outstanding performance
Compensation, Perks, and Benefits
As a Customer Sales and Service Representative at Verizon, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary, with opportunities for bonuses and incentives
- A comprehensive benefits package, including health and wellness programs, 401(k) savings plans, and tuition assistance
- Opportunities for career advancement, with a focus on promoting from within
- A supportive and collaborative work environment, with a focus on teamwork and mutual respect
Conclusion and Call to Action
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for the Customer Sales and Service Representative position at Verizon. With a focus on delivering exceptional customer experiences, driving business results, and promoting a culture of diversity and inclusion, we are confident that you will find this role to be a rewarding and challenging opportunity for growth and development. Apply now and take the first step towards a rewarding new role!
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