Introduction to blithequark
At blithequark, we pride ourselves on being a rapidly growing company that has been recognized as one of the fastest-growing private companies. Our commitment to innovation and customer satisfaction has earned us a spot on the prestigious INC500 list. We are dedicated to providing our customers with exceptional service and support, and we are looking for talented individuals to join our team as Customer Service and Sales Representatives. As a member of our team, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our valued customers.
The Opportunity
We are seeking solution-based sales representatives with strong customer service skills to join our team. As a Customer Service and Sales Representative at blithequark, you will be responsible for showcasing and upselling our products, thinking on your feet, and adapting to individual customer needs. You will act as a liaison between our company and our customers, resolving any emerging problems with accuracy and efficiency. If you are a motivated and driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Who You Are
To be successful in this role, you should possess the following qualities:
- You put our customers first, engaging with purpose to find the right solutions and going the extra mile to ensure their satisfaction.
- You can use your judgment to control conversations and outcomes, utilizing your product knowledge to minimize returns and upsell products.
- You are driven to succeed, motivated by accomplishing your goals and delivering your best to make an impact.
- You are passionate about growing your knowledge and understanding that there is no limit to what you can achieve.
- You engage with your heart and mind, understanding different perspectives and listening to and learning from the experiences of others, including customers and team members.
- Values such as trust, teamwork, reliability, and accountability are essential to you.
Responsibilities
As a Customer Service and Sales Representative at blithequark, your responsibilities will include:
- Managing large amounts of incoming calls and generating sales leads.
- Identifying and assessing customers' needs to achieve satisfaction and building sustainable relationships and trust with customer accounts through open and interactive communication.
- Providing accurate, valid, and complete information by using the right methods and tools.
- Meeting personal and customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution.
- Following communication procedures, guidelines, and policies.
- Taking the extra mile to engage customers and provide exceptional service.
Qualifications and Experience
To be considered for this role, you should have:
- 3+ years of experience in sales and customer service roles with customer-facing responsibilities.
- The ability to be trustworthy and work independently.
- Exceptional communication skills, both verbal and written.
- Strong attention to detail and proficiency in using Microsoft Office, including PowerPoint, Word, Excel, and CRM applications.
- Strong organizational skills, the ability to multi-task, and the ability to exercise independent judgment.
- Bilingualism is considered an asset.
- A minimum of 3 years of customer service and sales experience.
- Some college or vocational school education is preferred.
Other Details
Please note the following:
- This is a position that requires all work shift availability, including nights and weekends.
- Providing daycare or homeschooling on a regular basis for children or other dependents is not permitted.
- The chosen applicant will be required to successfully complete background and employment reference checks.
- Training starts immediately, and hours of operation are Monday to Friday, 8 am-8 pm, Saturday, 10 am-7 pm, and Sunday, 1 pm-4 pm EST.
Work from Home Office Requirements
To work from home, you will need:
- To reside in the Continental United States and be a US citizen.
- A designated workspace that is free from noise and other distractions.
- A remote office internet connection with high-speed internet access (not a hotspot).
- A PC or laptop (not a Chromebook or Mac) with at least 8GB RAM and a screen resolution of at least 1024 x 768.
- A headset (not mandatory).
What We Offer
At blithequark, we offer:
- Competitive pay of up to $16.50 per hour.
- Paid time off.
- The opportunity to work from home.
- A dynamic and supportive work environment.
- Opportunities for career growth and advancement.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch with you soon.
Conclusion
At blithequark, we are committed to providing our customers with exceptional service and support. We believe that our employees are our greatest asset, and we are dedicated to creating a work environment that is supportive, dynamic, and rewarding. If you are looking for a new challenge and are passionate about delivering exceptional customer service, we encourage you to join our team as a Customer Service and Sales Representative. Apply today and take the first step towards a rewarding and challenging career with blithequark!
Apply Now