At GlowTouch, we're passionate about delivering exceptional customer experiences and revolutionizing the way businesses interact with their clients. As a global company with a rich history of growth and innovation, we're now seeking extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas. If you're a customer-centric professional with a passion for delivering top-notch support and a knack for thriving in fast-paced environments, we want to hear from you!
As a Customer Service and Support Representative, you will be the first point of contact for our customers, providing timely and effective support via phone, chat, email, and ticketing portal. Your primary goal will be to resolve customer inquiries efficiently while delivering an exceptional customer experience during every interaction. You will be responsible for troubleshooting, creating support tickets, and providing customized solutions to incoming inquiries, all while maintaining a positive and collaborative attitude.
To be considered for this role, you must have:
While prior customer service experience is preferred, we also consider candidates with relevant training, military experience, or education. If you have a strong foundation in customer support and a passion for delivering exceptional service, we encourage you to apply!
GlowTouch is a Louisville-based company that has grown from a few employees in a single location to a global company with thousands of staff members supporting an international clientele. We're proud to be a certified woman-owned business and an EOE employer that welcomes diversity. Our culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're committed to providing a work environment that is inclusive, supportive, and empowering.
At GlowTouch, we're committed to helping our employees grow and develop their skills. As a Customer Service and Support Representative, you'll have access to ongoing training and development opportunities, including:
Our call center is located in the Project CoWork Building, 11103 West Ave, San Antonio 78213. We offer a dynamic and collaborative work environment that is fast-paced and constantly evolving. We're proud of our culture, which is built on a foundation of:
We're committed to providing a work environment that is supportive, inclusive, and empowering. As a full-time employee, you'll be expected to work 8-hour schedules, with potential weekend shifts. We offer a comprehensive benefits package, including health, life, vision, and dental insurance, as well as a 4% max matching 401K and other financial opportunity options.
At GlowTouch, we offer a competitive compensation package that includes:
If you're a motivated and customer-centric professional looking for a challenging and rewarding role, we want to hear from you! At GlowTouch, we're passionate about delivering exceptional customer experiences and revolutionizing the way businesses interact with their clients. As a Customer Service and Support Representative, you'll be at the forefront of our customer support efforts, working with a talented team of professionals who are dedicated to delivering top-notch service.
With a path to work from home after 90 days of employment and with appropriate criteria met, we offer a flexible and adaptable work environment that supports your work-life balance. If you're ready to take your career to the next level and join a dynamic and growing company, apply now to become a part of our team!
Don't miss this opportunity to join our team and be a part of a company that is shaping the future of customer service and support. Apply today!
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