Join a Global Organization that Puts People First
Are you looking for a career change that allows you to work from home with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? blithequark is a company that earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. As a Customer Service and Technical Support Representative at blithequark, you'll be part of a diverse team from 40 countries where all members contribute and support each other's success and well-being.
About the Role
As a remote Customer Service and Technical Support Representative at blithequark, you'll assist external users of our client's technical products or services by answering questions and solving problems involved in their use. This role requires a customer experience-focused approach, troubleshooting basic and routine technical issues, and providing resolution to user questions and problems.
Key Responsibilities:
- Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
- Troubleshoot basic and routine technical issues, including hardware, software, networking, or other designated client products.
- Follow the appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
- Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Probe for understanding and provide effective solutions.
Your Qualifications
To succeed in this role, you'll need to have a combination of technical expertise, customer service skills, and personal qualities that enable you to deliver exceptional customer experiences. The ideal candidate will have:
Essential Qualifications:
- One year of related technical experience (preferred).
- A non-Apple, non-Chromebook personal desktop or laptop (bring your own device).
- Courteous with a strong customer service orientation.
- Ability to effectively communicate, both written and verbally.
- Ability to learn, including strong problem-solving skills.
- Dependable with proficient attention to detail.
- Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
- Ability to work as a team member, as well as independently with minimal supervision.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
Preferred Qualifications:
- Relevant technical expertise related to the program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair).
What We Offer
At blithequark, we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Customer Service and Technical Support Representative, you'll be provided with:
- Paid training (customized to your needs).
- US Full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP).
- A stock purchasing program.
- The Huang Leadership Development Scholarship.
- Career development through our online university, CNXU.
- Networking and leadership opportunities with Staff Resource Groups.
- IRise Mentorship programs to help you create a strong foundation for a rewarding career.
- Global citizenship, sustainability, and team event opportunities.
- Trained wellness partners to support you, as well as wellness training opportunities.
- A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.
Career Growth and Personal Development
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
Company Culture
blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. Our culture is built on a foundation of inclusivity, diversity, and a genuine sense of belonging. We celebrate Diversity, Equity, and Inclusion through various events and programs throughout the year.
Join Our Team
If you're looking for a career change that aligns with your values and provides opportunities for growth and development, we want to hear from you. Apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" - proudly united as "One blithequark."
Location: USA, OH, Work-at-Home
Language Requirements: English
Time Type: Full-time
To apply for this exciting opportunity, please click Apply Now.
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