At arenaflex, we're revolutionizing the way our customers experience package delivery and return. As an Amazon Locker+ Customer Service Associate, you'll be part of a dedicated team that makes a real difference in our customers' lives. If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy working with people from diverse backgrounds, we want to hear from you!
**Job Overview**
As an Amazon Locker+ Customer Service Associate, you'll be the face of arenaflex in our retail locations, providing top-notch service to our customers while ensuring a seamless experience for package delivery and return. You'll work closely with your team to receive, pick, and stow customer orders, process returns, and prepare for delivery. Your exceptional communication skills, problem-solving abilities, and adaptability will make you an invaluable asset to our team.
**Key Responsibilities**
* Receive, pick, and stow customer orders, process returns, and prepare for delivery
* Assist customers with questions and concerns, providing personalized solutions to their problems
* Work through problem-solving scenarios for customers, ensuring their needs are met and exceeded
* Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards
* Manage responsibilities for a Locker+ location, including opening and closing site
* Use technology like smartphones and handheld devices to sort, scan, and prepare orders
* Receive truck deliveries and ensure timely processing
**Physical Demands and Requirements**
* Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation
* Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
* Use carts, dollies, hand trucks, and other gear to move items around
* Go up and down stairs (where applicable)
* Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week
**What it's like at Amazon Locker+ locations**
* Safety: Your safety is our top priority, and we provide a safe working environment.
* Surroundings: You'll be working behind a counter, interacting with customers in a comfortable, climate-controlled environment.
* Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages.
* Temperature: Our Locker+ locations are in comfortable, climate-controlled environments.
* Noise level: Sound levels are minimal, similar to what you'd expect in a grocery store.
* Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required, and protective safety footwear are required in select business units.
**Why You'll Love Amazon**
At arenaflex, we offer a range of benefits and perks that make us an attractive employer. Here are just a few reasons why you'll love working with us:
* **Schedule flexibility**: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed.
* **Shift options**: Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends.
* **Anytime Pay**: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).
* **State-of-the-art facilities**: We have modern warehouses that are clean and well-organized.
* **Safety**: Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
* **Culture**: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups.
* **Team environment**: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
* **New skills**: Depending on the role and location, you'll learn how to use the latest arenaflex technology – including handheld devices and robotics.
* **Benefits**: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
* **Career advancement**: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups.
**Requirements**
* Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.
**How to Get Started**
If you're ready to join our team and make a difference in our customers' lives, apply now! If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/. Please note that if you already have an active application but are looking to switch to a different site, instead of applying for a new role, you can reach out to Application Help at https;//hiring.amazon.com/contact-us#/ for next steps.
**Equal Employment Opportunity**
arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.