At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with a strong presence in North America. Our company is built on a foundation of family values, and we're committed to creating a work environment that's supportive, inclusive, and empowering. With over 9,000 employees across 13 locations, we're a dynamic and growing organization that offers exciting career opportunities and job stability.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center environment. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat to resolve their queries and concerns
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and interpersonal skills
* Ability to work in a fast-paced call center environment
* Basic computer skills and familiarity with CRM software
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center environment
* Experience with CRM software and customer service tools
* Strong problem-solving and analytical skills
* Ability to work in a team environment and collaborate with internal teams
* Familiarity with arenaflex's products and services
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Our company culture is built on a foundation of family values, with a focus on supporting and empowering our employees
* We're a dynamic and growing organization that offers exciting career opportunities and job stability
**Compensation and Perks**
* Pay from $24 to $28 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
* Competitive benefits package, including complete health insurance coverage and 401(k) with 6% employer match
* Multiple bonus programs and tuition assistance program
* Employee perks, including best-in-class facilities and first-class fitness center
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex.