Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for problem-solving? If so, we have an exciting opportunity for you to join our team at blithequark as a Customer Service Expert with French and English.
**About blithequark**
blithequark is a global leader in providing business process and technology management services, offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Our team is dedicated to creating great breakthrough solutions, and we celebrate our diversity and embrace it whole-heartedly. As an equal opportunity employer, we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One blithequark Team, Playing to Win.
**Job Description**
As a Customer Service Expert with French and English, you will be the voice behind the music, ensuring top-tier support for Spotify users. Your key responsibilities will include:
* Assisting users via email and web messaging with their inquiries and concerns
* Resolving account and payment issues smoothly and efficiently
* Answering "How to" and FAQ questions with clarity and confidence
* Troubleshooting and fine-tuning the Spotify experience for our customers
**Qualifications**
We are looking for a highly skilled and motivated individual with the following qualifications:
* Fluency in French (C1 level) – your words should flow like a great melody
* Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
* Valid EU work permit – required to work in Bulgaria
* Availability to work flexible shifts, including weekends
* Previous customer service experience – a plus, but not a dealbreaker
* Excellent communication skills – as smooth as a jazz saxophone solo
* A positive, problem-solving attitude – even on the toughest tracks
**What You'll Get**
As a valued member of our team, you will enjoy the following benefits:
* Long-term job security with a permanent contract
* Work from home flexibility
* Competitive salary package
* Additional health & life insurance
* 21 days of paid annual leave
* Food vouchers & employee discounts
* Career growth opportunities within blithequark
* Ongoing training & learning programs
* Rewards & recognition programs
**Why Join Us?**
At blithequark, we offer a fully digital employee services platform, including:
* 24/7 psychological support program
* Multisport card (partially covered)
* Fun corporate events, wellness initiatives & team buildings
* Corporate social responsibility activities
* Exposure to global business expertise
If you're ready to rock the world of customer support and be part of a team that truly values its employees, apply today!
**How to Apply**
If you're a motivated and customer-focused individual with a passion for languages and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:** This job posting is for a remote position based in Bulgaria, and the successful candidate will be required to work flexible shifts, including weekends.
Apply Now