Are you a seasoned technical expert with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? We're seeking an experienced Full Stack Customer Reliability Engineer to join our team at blithequark, a pioneering company that's revolutionizing the way communities interact with critical infrastructure.
**About Us**
At blithequark, we're on a mission to make communities more resilient by harnessing the power of artificial intelligence and external data. Our team of close-knit engineers, subject matter experts, and business leaders is dedicated to solving complex problems, embracing new technologies, and making a positive impact in our communities. We're a dynamic and inclusive organization that values collaboration, innovation, and customer satisfaction above all else.
**About the Role**
As our founding Senior Technical Support Engineer / Customer Reliability Engineer (CRE), you'll play a pivotal role in shaping the future of our software delivery and customer support. You'll be responsible for tackling our most critical technical challenges, driving cross-functional resolution workflows, and ensuring that our customers receive exceptional support and guidance. This is a career-defining opportunity to develop deep product knowledge, master cloud infrastructure fundamentals, and become a key voice in operational decision-making.
**Key Responsibilities**
* Lead investigation and resolution of complex, escalated support issues across product and platform layers
* Own technical communications with customers for high-priority issues; represent blithequark Engineering with clarity and empathy during support escalations
* Spin up and debug cloud environments using AWS/GCP/Azure resources to reproduce customer scenarios
* Create and maintain internal tooling (scripts, dashboards, queries) that help support and product teams operate more effectively
* Contribute to knowledge sharing, including postmortems, runbooks, Jira workflows, and support enablement sessions
* Mentor L1 support and onboarding engineers, elevating our operational maturity through guidance and training
* Partner with Product and CloudOps to identify recurring pain points, advocate for reliability enhancements, and shape long-term roadmap decisions
* Prepare support functions for new feature rollouts—write SOPs, train teams, and simulate edge case impact
**What You Bring**
* 3–6 years in technical support, DevOps, or site support roles at a SaaS or cloud-native company
* Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.)
* Hands-on experience using cloud provider consoles (AWS, GCP, Azure) and APIs to deploy and debug cloud infrastructure
* Familiarity with container orchestration (e.g., Kubernetes), observability tools (e.g., Datadog), and CI/CD pipelines
* Strong understanding of support ticket workflows, incident communication, and escalation best practices
* Calm under pressure with excellent verbal and written communication—you can explain technical issues to both engineers and customers
* Demonstrated ability to work autonomously in ambiguous situations and proactively identify improvements
**Bonus Points**
* Experience leading postmortems or reliability reviews
* Contributions to open-source projects or DevOps communities
* Exposure to infrastructure-as-code tools like Terraform
* Prior experience in a CRE, SRE, or TEE-equivalent role
**What Success Looks Like**
* Customers trust your technical guidance during high-severity issues
* L1 teams feel empowered by your tooling, training, and availability
* Repetitive issues get automated or eliminated because of your feedback and initiative
* Product and platform teams rely on your insights to improve supportability and system reliability
* Support operations mature across playbooks, observability, and team readiness
**Benefits**
* Mission Driven - We're not just a company, we're a movement to make our communities safer and more resilient
* Competitive compensation package
* Generous Paid Time off, Paid Company Holidays including Mental Health Days
* Premium Medical Insurance including eligible dependants
* Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance
**blithequark's Core Values**
* Passionate about customers: We strive to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans.
* Be decisive: We make timely, informed, and pragmatic decisions to keep the organization moving forward.
* Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships.
* Focus on impact: We measure and strive to continuously improve our real-world impact.
* Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs.
* Win together: We efficiently leverage our diverse skills and perspectives for one another, united by our shared vision.
**Equal Opportunity Employer**
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
**Apply Now**
Ready to join our team and make a difference in the lives of our customers? Apply now to become our next Full Stack Customer Reliability Engineer at blithequark.
Apply Now