At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch logistics services to our clients. As a key member of our team, the Experienced Customer Service Parcel Specialist will play a vital role in coordinating the inbound and outbound package activities of our in-center parcel management operation. This dynamic individual will be responsible for receiving, processing, staging, and delivering packages from our venue, utilizing our electronic last mile tracking system with minimal supervision.
**About arenaflex**
arenaflex is a leading provider of logistics and customer service solutions, committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about providing exceptional service to our clients, and we're seeking a talented and motivated individual to join our ranks.
**Key Responsibilities**
As an Experienced Customer Service Parcel Specialist, you will be responsible for:
* Coordinating all shipping-related services and activities, including maintaining logs of incoming and outgoing parcels, preparing parcels for pickup, and sorting incoming parcels
* Utilizing proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis
* Providing customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, with a minimum amount of supervision
* Assembling parcels and preparing goods for shipping, including wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Utilizing pallet jacks and other large package handling equipment, as needed
* Following all Equipment Safety and Package Security guidelines
* Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
* Offering assistance to customers by suggesting appropriate shipping methods and maintaining inventory of shipping supplies
* Setting priorities of customer requests and maintaining high levels of customer service
* Using sound judgment to resolve customer service issues or refunds
* Employing investigative research for mis-labeled packages
* Troubleshooting routine equipment problems
* Providing leadership on assigned shifts and directing work of other team members
* Performing multiple tasks at the same time
* Following instructions of supervisors and assisting other team members in performing center functions
* Collating, sorting, and organizing communications and other forms of information provided by customers and the venue
* Assisting in the training of center team members
* Operating the point of sale terminal (POS) ensuring package handling fees are collected
* Performing daily close-out procedures on POS
* Assisting team members in goal setting and skill development
* Performing administrative duties, including bidding, ordering supplies, and inventory control
* Operating photocopy, binding, and other business center equipment
* Taking customer orders, giving pricing information, performing consultative selling to customers, and explaining the benefits of digital printing technology to customers
* Picking up and delivering customer orders
* Following copying protocol (copyright law, confidentiality, and careful handling of original documents)
* Preparing bank deposit slips
* Performing all other duties as needed or requested
**Essential Qualifications and Requirements**
* High School Diploma or equivalent education required
* Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
* Proven strong organization and planning skills
* Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
* High integrity individuals who present a professional image through effective written and verbal communication skills
* Excellent team building and collaborative skills; ability to develop strong customer relationships
* Strong problem-solving skills
* Ability to accurately translate and record information into electronic tracking systems with 100% accuracy
* Proficiency with computer systems and ability to learn new software applications quickly
* Ability to pass an OSHA certification for any equipment in the center calling for such certification
* Ability to move 75 pounds unassisted
* Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
* Physical stamina to walk up to 10 miles per shift
**Preferred Qualifications**
* Experience working in a fast-paced environment with minimal supervision
* Strong knowledge of logistics and customer service principles
* Ability to work effectively in a team environment
* Excellent communication and problem-solving skills
* Ability to adapt to changing priorities and deadlines
**Work Environment and Company Culture**
arenaflex is committed to providing a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the principles of Quality, Customer Focus, and Teamwork, and we strive to deliver exceptional customer experiences and business results through a collaborative and innovative approach.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. We also offer a range of benefits, including:
* Medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
**Accommodations for Applicants with Disabilities**
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
**Fair Chance Hiring**
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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