Introduction to blithequark
At blithequark, we are dedicated to empowering businesses and individuals to thrive in all aspects of their lives, from the present day into retirement. As a people-centric and client-obsessed organization, we strive to drive results with integrity, simplifying the health and wealth journey for our clients. Our community of forward-thinking individuals is passionate about delivering superior outcomes, and we are now seeking a talented Customer Service Representative and Support Specialist to join our team.
Job Summary and Responsibilities
The Support Specialist role at blithequark is an exciting opportunity to make a meaningful impact on our customers' healthcare reimbursement journey. As a key member of our CBD Member Services team, you will report to the Member Services Supervisor and be responsible for providing high-quality, customer-focused telephonic service. Your primary objective will be to deliver exceptional support, education, and direction to our customers, ensuring they can navigate our online tools and systems with ease.
- Accountable for providing high-quality, customer-focused telephonic service, utilizing knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on blithequark's policies and programs.
- Consult with members to support easy navigation of available online tools, from checking account balances to submitting claims, and provide valuable insights to enhance their experience.
- Responsible for resolving issues without management intervention, removing barriers for members, and ensuring seamless interactions.
- Initial call skills are required after training, with potential cross-training to other skills at a later date.
- Accountable for protecting sensitive member information with discretion and maintaining confidentiality.
- Responsible for all levels of member engagement, prioritizing effectively to meet member service goals and deadlines.
- Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
Work Environment and Requirements
This role requires a quiet, distraction-free work environment without conflicting responsibilities during scheduled shifts. You must have a reliable internet connection with the following specifications:
- Upload Speed: >20 Mbps
- Download Speed: >100 Mbps
- Ability to hardwire an Ethernet cable to the internet modem/router.
Training and Development
At blithequark, we are committed to your growth and success. Our comprehensive training program is designed to equip you with the knowledge and skills necessary to excel in this role. The training class is scheduled to start on 02/03/2025, and attendance is mandatory during the training period. You can expect:
- A paid training period of approximately four to five weeks, with PTO accrual (although PTO cannot be taken during the training period).
- A product exam at the end of training, requiring a passing score of 85% to continue in the position.
- Training schedules will be provided in Eastern Time (ET), with adjustments for other time zones, including Pacific Time, Mountain Time, and Central Time.
Regular Schedule and Shifts
After completing the training period, you will be assigned a regular schedule, which may include:
- 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs).
- Some Saturdays from 10 a.m. ET to 3 p.m. ET (subject to change due to business needs).
Preferred Qualifications and Skills
To succeed in this role, you should possess:
- 1-3 years of experience in Customer Service, with prior call center experience preferred.
- No degree is required, but a strong foundation in customer service principles is essential.
- Computer knowledge and skills, with the ability to learn new systems and adapt to a fast-paced environment.
- Basic understanding of medical/reimbursement terminology is preferred, but not required.
- Excellent oral and written communication skills, with the ability to de-escalate and handle member issues without supervisor intervention.
- Problem-solving skills, attention to detail, and analytical skills are also necessary for success in this role.
Other Requirements
In addition to the above qualifications, you should be able to:
- Work in a seated position for prolonged periods, with occasional lifting of items up to 25 pounds.
- Adapt to a fast-paced environment and work overtime as needed.
Compensation and Benefits
At blithequark, we offer a competitive compensation package, including:
- $17.50 per hour, plus incentive opportunities.
- A comprehensive benefits package, designed to support your well-being and career growth.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to your professional development and growth. As a Customer Service Representative and Support Specialist, you will have access to:
- Ongoing training and development programs, designed to enhance your skills and knowledge.
- Opportunities for career advancement and growth within the company.
- A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
Work Environment and Company Culture
At blithequark, we pride ourselves on our people-centric and client-obsessed culture. Our team is dedicated to driving results with integrity, and we strive to create a work environment that is:
- Collaborative and supportive, with a focus on teamwork and open communication.
- Dynamic and fast-paced, with opportunities for growth and development.
- Committed to delivering exceptional customer service, with a passion for making a positive impact on our clients' lives.
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative and Support Specialist, you will play a critical role in our team, making a meaningful impact on our customers' healthcare reimbursement journey. Join our community of forward-thinking individuals, and take the first step towards a rewarding and challenging career with blithequark.
Apply Now