Experienced Customer Service Representative for Evening Shifts – Delivering Exceptional Athlete Experiences in a Remote Setting

Introduction to blithequark

At blithequark, we firmly believe in the transformative power of sports to positively impact lives. As a key player in the sports industry, our mission is to empower athletes of all levels by providing them with the equipment, knowledge, and support they need to achieve their goals. We are committed to fostering an inclusive and diverse work environment that reflects the vibrant communities we serve. Our team is dedicated to creating an atmosphere where everyone feels valued, respected, and empowered to contribute their unique perspectives and skills.

Job Overview

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our Athlete Engagement Team. As a critical member of our customer service call center, you will be responsible for delivering exceptional athlete experiences by addressing questions, resolving concerns, and building meaningful relationships with our customers. This role is perfect for individuals who are passionate about sports, possess excellent communication skills, and thrive in fast-paced environments. As a remote position, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.

Key Responsibilities

• Partner with athletes over the phone or via chat to address questions and concerns, providing personalized support and solutions to ensure their needs are met.
• Handle Tier 2 escalation calls and chats with professionalism and enthusiasm, resolving complex issues and turning potential negative experiences into positive ones.
• Build strong relationships with athletes through clear, empathetic, and effective communication, ensuring each interaction is meaningful and memorable.
• Tackle challenges head-on, providing expert advice on products, resolving order issues, and ensuring seamless interactions with our internal and external partners.
• Utilize our systems, processes, and online programs to deliver efficient and accurate solutions, while maintaining a positive and passionate attitude during every shift.
• Collaborate with internal and external partners to support issue resolution, share knowledge, and complete tasks, fostering a spirit of teamwork and cooperation.
• Take ownership of significant issues or uncertainties that arise during athlete calls, troubleshooting technical issues, reporting sensitive concerns, and investigating potential incidents in a professional and timely manner.
• Engage in team events and culture-building initiatives, offering recommendations to supervisors on how to create better athlete experiences and contributing to a positive and inclusive team environment.

Essential Qualifications

• High school diploma or equivalent required.
• Less than 1 year of experience in a customer-facing role, such as customer service, retail, food service, or hospitality (part-time experience is acceptable).
• High-speed internet and Ethernet port required for remote work.
• Proficiency in Microsoft Office and TEAMS.
• Experience with IVR (Five9), CRM, or order management lookup tools is a plus, as well as familiarity with loyalty and gift card platforms.

Preferred Qualifications

• A passion for sports and building strong communities, with a knack for sharing that passion with others.
• Stellar communication skills, with the ability to score big points in problem-solving and conflict resolution.
• Flexibility to adapt to different situations and play as a team player, with a positive attitude and willingness to learn.
• Tech-savvy skills to navigate our systems and deliver exceptional service every time.
• Bilingual candidates are encouraged to apply, as the ability to speak Spanish may be required to support our Spanish-speaking athletes.

Skills and Competencies

• Excellent communication and problem-solving skills, with the ability to think on your feet and remain calm under pressure.
• Strong interpersonal skills, with the ability to build rapport with athletes and internal partners.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
• Proficiency in using technology, including our systems, processes, and online programs.
• Strong analytical and troubleshooting skills, with the ability to resolve complex issues and think creatively.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career. Our team is dedicated to supporting your learning and development, providing feedback, coaching, and mentorship to help you achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about sports, and we are committed to creating an environment that is supportive, respectful, and empowering. We believe in the importance of work-life balance, offering flexible scheduling and remote work options to ensure that our team members can thrive in both their personal and professional lives. Our company culture is built on the values of teamwork, integrity, and excellence, and we are looking for individuals who share these values and are passionate about delivering exceptional athlete experiences.

Compensation, Perks, and Benefits

We offer a competitive total rewards package, including a targeted pay range of $35,400 - $53,300, as well as other components such as incentive, equity, and benefits. Our benefits package includes a generous suite of benefits, such as paid leave, holidays, and a comprehensive health insurance plan. We also offer opportunities for professional development, including training programs, mentorship, and career advancement opportunities.

Conclusion

If you are a motivated and enthusiastic individual who is passionate about sports and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to creating an inclusive and supportive work environment. You will have the opportunity to grow and develop in your career, while making a positive impact on the lives of our athletes. Don't miss out on this chance to join our team and be part of something special. Apply today and take the first step towards an exciting and rewarding career with blithequark!

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