Welcome to blithequark
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced Provider Customer Service Call and Chat Representative to join our team. As a Provider Customer Service Call and Chat Representative, you will be supporting providers who care for our members, providing responses to questions, and resolving issues in a timely and professional manner. This is a full-time, remote opportunity for individuals located within the state of Indiana, offering the flexibility to work from home and make a difference in the lives of millions of people.
Primary Responsibilities
- Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Provide service to providers in a multi-channel environment, including call and concurrent chat, as required
- Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices
- Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Demonstrate strong multitasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
Required Qualifications
- High School Diploma/GED or equivalent work experience
- 1 year of customer service experience analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Typing speed greater than or equal to 35-40 WPM with accuracy of 90%
- Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST, with flexibility to work some holidays, weekends, and/or overtime as business needs require
- Must be 18 years of age or older
Preferred Qualifications
- Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools
- Prior healthcare experience and knowledge of healthcare terminology
Telecommuting Requirements
- Reside within the state of Indiana
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
- Ability to multi-task, including the ability to type in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional intelligence and empathy
- Active listening and comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including 10 weeks of paid training for this role. Our training programs are designed to help you build the skills and knowledge you need to succeed in your role and advance in your career. We also offer opportunities for professional development, including mentorship programs, career coaching, and education assistance.
Work Environment and Company Culture
At blithequark, we are dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. We believe that diversity and inclusion are essential to our success, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We offer a range of benefits and perks, including flexible work arrangements, employee recognition programs, and a comprehensive benefits package.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range that is commensurate with experience. We also offer a range of perks and benefits, including health insurance, retirement savings, and paid time off. Our benefits package is designed to support the well-being and success of our employees, both in and out of the workplace.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the opportunity to make a difference in the lives of millions of people, while also growing and developing in your career. Don't miss out on this chance to join our team and start doing your life's best work.
Apply Now