**Job Overview:**
At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed expectations. As a leading provider of contract, temporary, temp-to-hire, and direct hire staffing solutions, we're committed to connecting talented individuals with exciting opportunities that drive growth and success. We're currently seeking an experienced Customer Service Representative to join our team in an onsite role based in Westampton, NJ. This temporary-to-hire position offers an hourly pay of $18-$19 and requires availability for a Monday-Friday work schedule from 10:30 AM to 7:00 PM.
**About arenaflex:**
arenaflex is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. We're passionate about connecting great talent with exceptional opportunities that drive business success.
**Key Responsibilities of the Customer Service Representative:**
As a Customer Service Representative at arenaflex, you'll be responsible for providing outstanding customer support, handling inquiries, and coordinating shipments while maintaining strong communication with both internal and external partners. Your key responsibilities will include:
* Serving as a primary point of contact for customers via phone, email, and fax to provide information, resolve inquiries, and process requests.
* Scheduling pick-ups, tracing shipments, and providing estimated delivery times and rate quotes.
* Coordinating shipments with internal departments, third-party delivery agents, brokers, and container stations.
* Arranging delivery appointments and managing re-consignments as needed.
* Communicating with drivers, Accounts Receivable, and customers regarding Driver Collect and C.O.D. shipments.
* Ensuring accurate and timely billing for all shipments.
* Generating and reviewing reports, conducting daily audits, and documenting all customer interactions for follow-up.
* Assisting customers with account registration and usage of the company website.
* Meeting performance standards, including call quality, adherence to schedules, and productivity metrics.
**Qualifications and Skills for the Customer Service Representative:**
To succeed in this role, you'll need:
* Experience in a fast-paced customer service role, preferably in retail, hospitality, or a call center setting.
* Strong communication skills with the ability to handle customer inquiries professionally.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic typing skills.
* Strong attention to detail, organizational skills, and ability to multitask.
* Ability to prioritize tasks, work independently, and collaborate as part of a team.
* Willingness to maintain a flexible schedule based on business needs.
* Dependability and reliability in attendance and work performance.
* Experience handling customer concerns and complaints in a professional manner.
**Why Join arenaflex?**
This is a great opportunity for individuals looking to grow in a customer service role with potential for long-term employment. If you have a strong work ethic, a customer-first mindset, and the ability to thrive in a fast-paced environment, we encourage you to apply today!
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We offer a range of benefits and perks, including:
* Competitive hourly pay rate of $18-$19
* Temporary-to-hire opportunity with potential for long-term employment
* Monday-Friday work schedule from 10:30 AM to 7:00 PM
* Onsite role based in Westampton, NJ
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Compensation and Benefits:**
* Hourly Pay: $18-$19 per hour
* Employment Type: Temporary-to-Hire
* Benefits: To be discussed during the interview process
**How to Apply:**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply today! Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!