At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals to join our team as Customer Service & Sales Representatives. As a key player in our organization, you'll have the opportunity to work from home, providing exceptional customer service and sales support to our clients while enjoying a dynamic and supportive work environment.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
As an arenaflex team member, you can expect a range of benefits that will enhance your career and personal life. These include:
* Paid Training: We invest in your development and provide comprehensive training to ensure you have the skills and knowledge needed to excel in your role.
* Competitive Wages: Our compensation packages are designed to recognize your value and contributions to our organization.
* Full Benefits: Enjoy comprehensive medical, dental, vision, 401k, and other benefits that support your physical and financial well-being.
* Paid Time Off: We believe in work-life balance, and our paid time off policy allows you to recharge and pursue your passions.
* Employee Wellness and Engagement Programs: We're committed to your overall well-being and offer a range of programs to support your mental and physical health.
**Teleperformance and You**
At arenaflex, we're dedicated to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach. Our team is inspired to deliver only the best in all that we do, and we're looking for like-minded individuals to join us on this journey. As a Customer Service & Sales Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping you grow and develop your skills, and we offer a range of opportunities for career advancement.
**Responsibilities**
As a Customer Service & Sales Representative, your responsibilities will include:
* Fielding customer inquiries via phone, email, chat, and social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* 6 months of customer service experience minimum
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months of sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Work from Home Requirements**
To ensure a seamless and productive work-from-home experience, you'll need:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, and we're committed to diversity and inclusion in all aspects of our business.
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our arenaflex family and start your career journey today!
Apply Now
Apply Now