Experienced Customer Service Specialist - HSN Nashville Work at Home Opportunity in Tennessee

Join Qurate Retail Group, a Leader in Video Commerce, as a Work-at-Home HSN Customer Service Specialist

Qurate Retail Group is a global leader in video commerce, comprising seven leading retail brands: QVC, HSN, Zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We're dedicated to providing a more human way to shop, leveraging video-driven shopping experiences across linear TV, ecommerce sites, digital streaming, and social platforms. As a Customer Service Specialist for HSN, you'll be part of a team that takes shoppers on a journey, embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives.

The Opportunity

As an HSN Customer Service Specialist, you'll work from the comfort of your own home, handling a high volume of inbound customer inquiries with a focus on problem-solving and personalizing the experience for each caller. You'll be the primary point of contact for customers, addressing their questions, concerns, and needs in a fast-paced and dynamic environment.

Key Responsibilities

• Handle a high volume of inbound customer inquiries, responding to a range of questions and concerns.
• Assist customers with order-related issues, account inquiries, and other concerns, ensuring a positive and personalized experience.
• Perform tasks such as confirming refunds, taking payments, placing orders, and analyzing account data.
• Communicate effectively with customers, peers, and leaders, navigating multiple systems and screens to resolve issues efficiently.
• Troubleshoot technical problems and work with IT when needed to resolve issues.
• Work a set schedule, including weekends, holidays, and additional hours as required.

What You Bring

To succeed as an HSN Customer Service Specialist, you'll need:

• Residency in Florida, Tennessee, or Virginia.
• Excellent problem-solving and communication skills, with the ability to de-escalate unique situations.
• Experience working in a virtual environment with a set schedule and structured day.
• Ability to navigate multiple systems and screens while assisting customers.
• Technical skills, including a self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and a high-speed internet connection.
• Flexibility to work a varied schedule, including weekends and holidays.
• Bilingual Spanish speaking skills are a plus, with opportunities available for qualified candidates.

Essential and Preferred Qualifications

While prior customer service experience is beneficial, it's not the only factor we'll consider. We're looking for individuals who are passionate about delivering exceptional customer experiences, are tech-savvy, and can thrive in a fast-paced, dynamic environment.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a virtual environment with minimal supervision.
• Technical skills, including proficiency in Microsoft Windows and the ability to navigate multiple systems and screens.
• Flexibility and adaptability in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

At Qurate Retail Group, we're committed to helping our team members grow and develop their skills. As a Customer Service Specialist, you'll have opportunities for advancement and upward mobility across our family of brands. You'll also receive comprehensive training and support to help you succeed in your role.

Work Environment and Company Culture

As a work-at-home Customer Service Specialist, you'll enjoy the flexibility and comfort of working from your own home. We're committed to creating a culture that is inclusive, diverse, and supportive, with a focus on delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting rate of $15.00/hour.
• Additional $0.60/hour for qualified bilingual Specialists.
• Automatic increases in pay every 6 months for 2 years, resulting in $17.00/hour (after 24 months).
• A new Pay for Performance incentive paid out monthly to eligible team members.
• A comprehensive Total Rewards package, including health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and more.

Training and Support

Our comprehensive training program is designed to equip you with the skills and knowledge you need to succeed as an HSN Customer Service Specialist. You'll participate in a six-week paid training program, with a structured schedule and ongoing support to ensure your success.

System Requirements

To work from home as an HSN Customer Service Specialist, you'll need:

• A self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old.
• A headset compatible with HSN specifications (HSN reimburses $75 for headset).
• A high-speed internet connection (satellite, broadband, wireless, or dial-up services are not supported).

Why Join Qurate Retail Group?

At Qurate Retail Group, we're passionate about creating a more human way to shop. We're committed to diversity, equity, and inclusion, and we're dedicated to helping our team members grow and develop their skills. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, and more, you'll find amazing projects to work on. Join us and be part of a team that is shaping the future of video commerce!

Ready to Apply?

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click Apply and log in with your existing account or create an account to check the status of your application and receive the most up-to-date communications from our Talent Acquisition team.

Qurate Retail Group is an equal opportunity employer, committed to a barrier-free employment process. If you need reasonable accommodations or support throughout the application process, please contact us for assistance.

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