Join the Fintech Revolution: Be a Part of Fiserv's Mission to Move Money and Information Globally
At Fiserv, we're not just a company - we're a global leader in Fintech and payments, driving innovation and excellence in the financial services industry. With a presence in over 100 countries and a workforce of 40,000-plus associates, we're committed to connecting financial institutions, corporations, merchants, and consumers worldwide. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that makes a real impact, we invite you to explore this exciting opportunity as a Remote Customer Service Associate.
About the Role
As a Remote Customer Service Associate at Fiserv, you'll be the face of our company, providing top-notch support to our clients through inbound calls, resolving issues, and addressing inquiries related to electronic payments and services. This is a fast-paced, high-volume Call Center role that requires a unique blend of technical savvy, customer focus, and problem-solving skills. If you're a Nebraska resident looking for a challenging and rewarding career opportunity, we encourage you to apply.
Key Responsibilities
- Receive inbound calls from bank partners, merchants, and card holders, answering questions and driving issues to resolution to the client's satisfaction.
- Provide a WOW experience for our clients through active listening, effective communication, and a customer-centric approach.
- Troubleshoot basic issues and inquiries related to electronic payments and services, demonstrating a willingness to learn and grow.
- Work in a remote environment, utilizing state-of-the-art equipment to ensure seamless connectivity with clients.
Essential Qualifications
- Must be a Nebraska resident.
- High School diploma or GED.
- Minimum of one year of consistent experience working in a customer-facing role, preferably in Financial Services or Technology support.
- Experience in a call center environment or remote (work from home) office experience strongly preferred.
- Quiet and secure working environment to manage a consistent flow of calls and client interactions without disruptions.
- Ability to connect to the Internet with an Ethernet Cable, meeting the following Internet speed requirements:
- Ping less than 50 ms.
- Download greater than 12.0 Mbps.
- Upload greater than 2.0 Mbps.
Preferred Qualifications
- Experience in a customer-facing Call Center environment, preferably with an online bill pay service or financial institution.
- Strong work tenure with previous roles lasting a year or more.
What We Offer
At Fiserv, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters growth and development. As a Remote Customer Service Associate, you'll enjoy:
- A competitive starting salary of $17.00+.
- Multiple training start dates: Oct 2nd, 9th, 23rd, and 30th, 2023.
- Benefits on day one, including medical, dental, and vision.
- Tuition reimbursement.
- State-of-the-art equipment to ensure seamless connectivity with clients.
- Holidays worked paid at the premium rate of double time and a half.
- Mandatory overtime paid at 1.5 times your base salary after 40 hours worked in a week.
- Shift differentials for those working 2nd or 3rd shift.
Career Growth Opportunities
At Fiserv, we're committed to helping our associates grow and develop their careers. As a Remote Customer Service Associate, you'll have opportunities to:
- Develop your skills and expertise in a fast-paced, dynamic environment.
- Take on new challenges and responsibilities as you grow with the company.
- Participate in training and development programs to enhance your knowledge and skills.
Company Culture and Work Environment
At Fiserv, we pride ourselves on our commitment to Diversity and Inclusion, and we're an Equal Opportunity Employer. We welcome and encourage diversity in our workforce, reflecting our global presence and commitment to excellence. Our company culture is built on a foundation of:
- Excellence and purposeful innovation.
- Respect and empathy for our clients and colleagues.
- A commitment to making a positive impact in our communities.
Why Choose Fiserv?
If you're looking for a challenging and rewarding career opportunity with a global leader in Fintech and payments, we invite you to join us. At Fiserv, you'll be part of a dynamic team that's shaping the future of financial services. Apply now to become a Remote Customer Service Associate and be part of our mission to move money and information globally.
Please note that this is a remote role, but it may not be performed in certain states, including California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington. Pre-employment background and drug tests are required.
We're excited to welcome you to our team! Apply using your legal name, complete the step-by-step profile, and attach your resume to get started.
Apply Now