Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Service Tolling Representative to join our innovative Remote team.
As a Customer Service Tolling Representative at arenaflex, you will be the face of our company, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. If you're a team player with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you!
**About arenaflex**
arenaflex is a forward-thinking company that values innovation, customer satisfaction, and employee growth. Our Remote office is a dynamic and supportive environment where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. At arenaflex, we believe in rewarding talent and providing opportunities for advancement, making this a great career move for those looking to grow and develop their skills.
**Responsibilities**
As a Customer Service Tolling Representative at arenaflex, your key responsibilities will include:
* Handling inbound and outbound contacts in a courteous, timely, and professional manner
* Listening to customers, understanding their needs, and resolving customer issues
* Researching systems to find missing information and coordinating with other departments to resolve issues
* Following the processes of the Client program and performing all tasks in a courteous and professional manner
* Utilizing systems and technology to complete account management tasks
* Accurately documenting and processing customer claims in appropriate systems
* Following all required scripts, policies, and procedures
* Utilizing knowledge base and training to accurately answer customer questions
* Complying with requirements surrounding confidential information and personal information
* Appropriately escalating customer issues with the managerial team
* Attending meetings and training and reviewing all new training material to stay up-to-date on changes to program knowledge, systems, and processes
* Adhering to all attendance and work schedule requirements
**Requirements**
To be successful in this role, you'll need to possess the following essential qualifications:
* Must be 18 years of age or older
* High school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* Have a wired, high-speed internet connection (Download speed of 20Mbps+)
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Ability to work regularly scheduled shifts within our hours of operation including the training period
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem solving, and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Nice-to-haves**
While not required, the following qualifications would be a plus:
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* Work at home experience
* State or Federal work experience
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* Paid Training
* Paid Time Off
* Medical, Dental, and Vision Coverage Options
* Life Insurance
* Retirement
* Advancement Opportunity
* Flexible Schedules
* Daily Contests
* Prizes
* Casual Dress Code
* Regular Raises
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex!