Introduction to arenaflex and the Role
arenaflex is a leading organization dedicated to making a positive impact in the lives of individuals and communities. As a customer-centric company, we are committed to providing exceptional service to our donors and stakeholders. We are currently seeking a highly skilled and motivated Customer Support Agent to join our team in a remote work capacity. As a Customer Support Agent with arenaflex, you will play a vital role in supporting the defined goals of our Division by performing a variety of tele-recruiting functions, contacting blood donors, and providing a positive service experience to maximize donor show rates.
Key Responsibilities
In this dynamic and rewarding role, you will be responsible for:
- Performing a variety of tele-recruiting functions to support the defined goals of the Division
- Contacting blood donors by telephone using a dialer system to recruit for blood donation
- Using information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
- Scheduling appointments while providing a positive service experience to maximize donor show rates
- Following a process and appropriate scripting for conducting calls with donors to ensure a consistent donor experience
- Maintaining daily production standards, including phone calls and appointments per hour, to meet established collection goals
- Developing a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
- Maintaining accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability
- Responding to or transferring inbound calls to the appropriate party
- Performing other related duties as assigned, including coordinating support of community and business donor groups to assure a positive image of arenaflex
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent
- Minimum one year of telemarketing, customer service, or call center experience
- Proficiency in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
- Excellent customer service and problem-solving skills
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment
Preferred Qualifications
While not required, the following qualifications are preferred:
- Prior experience working in a remote or home-based environment
- Familiarity with donor recruitment and blood donation processes
- Experience working with multiple computer systems and software applications
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills to effectively interact with donors, stakeholders, and team members
- Strong problem-solving and analytical skills to resolve issues and improve processes
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Proficiency in using technology, including computer applications, software, and dialer systems
- Strong organizational and time management skills to maintain accurate records and meet production standards
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our team members. As a Customer Support Agent, you will have access to:
- Comprehensive training programs to develop your skills and knowledge
- Ongoing coaching and feedback to support your success
- Opportunities for advancement within the company
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture
arenaflex is a company that values its employees and is committed to creating a positive and inclusive work environment. As a remote worker, you will be part of a team that is dedicated to making a difference in the lives of others. Our company culture is built on:
- Respect and empathy for our donors, stakeholders, and team members
- Integrity and transparency in all our interactions and decision-making processes
- Collaboration and teamwork to achieve our goals and objectives
- Innovation and continuous improvement to stay ahead of the curve and make a positive impact
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Salary and benefits that are commensurate with experience and qualifications
- Opportunities for bonuses and incentives based on performance and achievements
- Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings plans
- Paid time off and holidays to support work-life balance
Conclusion
If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Agent. With a commitment to excellence, integrity, and innovation, arenaflex is the perfect place to grow your career and make a positive impact. Don't miss out on this chance to be part of a dynamic and supportive team – apply today!
Important Notes
Please note that:
- Temp to perm opportunity: This is a temporary to permanent position, with the possibility of becoming a permanent employee after a successful temporary period.
- Training schedule: The training schedule for this role is as follows: Week 1 - in-house training, Week 2 - remote learning, Week 3 - nesting/OJT (on-the-job training) at home.
- Work schedule: After completing the training period, the actual work schedule will be Sunday-Thursday, with hours varying between 11:30 am-8:00 pm and 12:00 pm-8:30 pm.
- Vaccination requirement: All new hires must be vaccinated against COVID-19 as a condition of employment.
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