About Us
AbeBooks, an Amazon organization, is a worldwide internet based commercial center for books and collectibles, with a huge number of new, utilized, intriguing and no longer in production books recorded available to be purchased by great many dealers. Our group is centered around giving top-notch client support to our merchants, guaranteeing a smooth and effective experience for them on our stage.
Job Description
We are searching for a gifted and devoted Customer Support Associate to join our AbeBooks Client Service group. As a Customer Support Associate, you will be the essential connection point among AbeBooks and outside merchants, giving email and telephone backing to their AbeBooks business. Your prosperity will have a prompt, unmistakable impact on the AbeBooks client experience.
Key Responsibilities
- Offer brief and proficient support to AbeBooks merchants by email and telephone.
- Support dealers with specialized issues connected with stock and request the board including the suitable acceleration of issues when essential through the proper channels.
- Give deals duty, Tank and consistence backing to merchants.
- Meet and keep up with outstanding execution measurements like quality, efficiency and first contact goal.
- Effectively look for arrangements through intelligent thinking and information understanding abilities and recognize patterns to fitting channels including improvement ideas.
A Day in the Life
As a Customer Support Associate, you will be responsible for:
- Communicating with merchants through email and telephone to resolve their inquiries and issues.
- Providing support with specialized issues connected with stock and request the board.
- Working with merchants to resolve any issues or concerns they may have.
- Collaborating with the group to identify and resolve any issues or patterns that may be affecting merchant satisfaction.
About the Team
Our group is a dynamic and driven group of experts who are dedicated to giving top-notch client support to our merchants. We are searching for a similar sort of individual to join our group – somebody who is energetic, dedicated, and eager to learn and develop.
Essential Capabilities
- B2 or above familiarity with both composed and verbal correspondence and one more upheld language.
- Solid composed and verbal relational abilities with the capacity to convey really to an extensive variety of client personas in a different climate.
- Exhibited insight of something like 1 year in a cutting edge outer confronting job requiring email, voice or message board sort of collaborations with clients.
- Experience in a specialized help process for web empowered programming items or administrations.
- Solid prioritization and time usage abilities.
Preferred Capabilities
- Experience investigating specialized frameworks with clients.
- Some information on data set apparatuses.
- Experience in preparing, training or coaching.
- Familiarity with more than one language (German, Spanish, French or Italian).
Career Growth Opportunities and Learning Benefits
We are focused on helping our representatives develop and develop their vocation. We offer a scope of preparing and improvement openings, including:
- Formal preparing programs.
- Coaching and mentoring.
- Opportunities for advancement and development.
Work Environment and Company Culture
We are a dynamic and driven group of experts who are dedicated to giving top-notch client support to our merchants. We are searching for a similar sort of individual to join our group – somebody who is energetic, dedicated, and eager to learn and develop.
Compensation, Perks, and Benefits
We offer a competitive compensation bundle, including:
- A base compensation of $70-$80 per year.
- A scope of advantages, including medical coverage, retirement saving plan, and paid time off.
- Opportunities for advancement and development.
How to Apply
If you are a driven and dedicated individual who is eager to learn and develop, we might want to hear from you. To apply, please visit our site and submit your application, including your resume, cover letter, and any other required documentation.
We are eager to get your application and look forward to talking with you soon!
Apply Now
Apply Now