At arenaflex, we're a trusted leader in the footwear industry, delivering high-quality, stylish, comfort-driven shoes that make a difference in people's lives. Our success is built on innovation, value, and a relentless focus on customer satisfaction. We're now seeking a skilled Customer Support Representative to be the front-line voice of our brand, supporting our growing e-commerce presence across various platforms.
**About arenaflex**
arenaflex has been a pioneer in the footwear industry since 1991, with a legacy of delivering exceptional products and services that exceed customer expectations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted brand. We're now expanding our e-commerce presence, and we need a talented Customer Support Representative to join our team.
**What You'll Do**
As a Customer Support Representative at arenaflex, you'll be the primary point of contact for customers via phone, email, and live chat. Your responsibilities will include:
* Serving as the primary point of contact for customers via phone, email, and live chat
* Resolving product questions, order issues, and order returns with empathy and professionalism
* Supporting customers on multiple platforms, including Shopify, Gorgias, Amazon Seller Central, and Walmart Seller Center
* Troubleshooting account concerns, assisting with navigation, and guiding users through our online experience
* Documenting all interactions with detail and accuracy for smooth case resolution
* Collaborating cross-functionally with other departments to resolve escalated cases
* Staying informed on product updates, promotions, and procedures to serve as a product expert
* Helping drive retention by upselling when appropriate and creating experiences that inspire loyalty
**What You'll Bring**
To succeed in this role, you'll need:
* 1-2 years of D2C customer service or retail support experience
* Strong written and verbal communication skills—empathetic, clear, and customer-focused
* Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus
* Familiarity with footwear or retail product lines (or a willingness to learn quickly)
* Proficient in Microsoft Word, Excel, Outlook
* Excellent multitasking and time-management skills
* A calm, solution-oriented mindset under pressure
* A proactive, dependable, and team-first attitude
**Why Join arenaflex?**
We offer a dynamic, supportive team that celebrates wins and encourages growth. As a Customer Support Representative at arenaflex, you'll enjoy:
* Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
* The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence
* Employee discounts across all arenaflex brands
* Opportunities for professional development and career growth
* A collaborative and inclusive work environment that values diversity and creativity
**How to Apply**
Ready to make your mark on a customer-focused team that's redefining footwear service? Apply today by submitting your resume and a short cover letter explaining why you're the perfect fit for this role. We look forward to welcoming the next member of the arenaflex family!