At arenaflex, we're passionate about delivering legendary customer service that sets us apart from the rest. As a Customer Support Specialist, you'll be the face of our company, providing fast, friendly, and customer-focused support to our valued customers. If you're eager to learn, grow, and thrive in a dynamic environment, we invite you to join our team and make a real difference in the lives of our customers.
**About arenaflex**
arenaflex is a family-owned company built on stability and success. As North America's leading distributor of shipping, industrial, and packaging materials, we've grown to over 9,000 employees across 13 locations. Our commitment to exceptional service, quality products, and a positive work environment has earned us a reputation as a trusted partner in the industry. At arenaflex, we're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
**Why Join arenaflex?**
* Learn: In-depth training helps you sharpen communication and problem-solving skills.
* Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
* Connect: Build strong relationships in our collaborative in-person setting with regular team events.
**Position Responsibilities**
As a Customer Support Specialist, you'll be responsible for:
* Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
* Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
* Building business relationships with customers over phone, email, and chat.
* Understanding customer needs and recommending arenaflex's best solutions.
* Helping customers navigate arenaflex's website and online ordering.
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Employee Perks:
* Best-in-class, clean, modern facilities.
* First-class fitness center and nearby walking path.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. Our California branch is located at 4810 South Hellman Avenue, Ontario, CA 91762, and we offer full-time hours from 1:30 PM to 10 PM, 4 weekdays, and 1 weekend day.
**Compensation and Perks**
* Pay from $24 to $28 per hour with significant growth and earning potential!
* Includes $2 Shift Differential.
**How to Apply**
If you're passionate about delivering exceptional customer service and growing your career, apply now to become a part of the arenaflex team!