Experienced Data Engineer for Customer Service Team – Big Data Pipeline Development and Data Insights

Introduction to arenaflex

arenaflex is one of the world's leading entertainment services, offering a vast array of TV series, films, and games to over 278 million paid memberships in more than 190 countries. Our members enjoy the freedom to play, pause, and resume watching their favorite content anytime, anywhere, with the flexibility to change their plans at any time. As a pioneer in the entertainment industry, arenaflex is revolutionizing the way stories are told and experienced globally, with a presence in 190 countries and a membership base of over 270 million.

The Role: Data Engineer for Customer Service

At arenaflex, we are dedicated to delivering an exceptional customer experience. When our members encounter issues with our service, we strive to resolve them quickly and efficiently, ensuring they can get back to streaming their favorite content without interruption. Our Customer Service team is at the forefront of this effort, engaging with millions of members via phone and chat in 25 different languages. Within our Data Science and Engineering (DSE) team, we leverage data to meticulously measure, optimize, and personalize our Customer Service investments, aiming to create a delightful and efficient experience for our members while continuously improving our product based on their feedback.

Key Responsibilities

• Collaborate with data engineers, software engineers, and CS business owners to design and build reliable, scalable data pipelines that transform raw data into core business metrics.
• Work with custom visualization tools to surface Customer Service insights, enabling data-driven decision-making and process improvements.
• Develop and maintain big data pipelines using technologies such as Hive, Presto, Spark, and Flink, with a focus on medium to large-scale data sets (10s of millions of records).
• Apply strong data modeling skills to design structures that are adaptable to changes in source data or business processes, ensuring data quality and integrity.
• Demonstrate analytical aptitude in thinking through business problems, such as metrics development, and prioritize tasks autonomously with strong technical judgment.
• Communicate effectively and foster productive partnerships with analysts, engineers, and business leaders to drive business outcomes and improve Customer Service operations.

Essential Qualifications

• At least 4 years of experience in engineering data pipelines using big data technologies on medium to large-scale data sets.
• Strong data modeling skills, with the ability to design adaptable structures that accommodate changes in source data or business processes.
• Proficiency in Python or Scala, with a passion for writing clean, supportable code and advocating for data quality.
• Advanced SQL skills and a strong understanding of data quality principles.
• Analytical aptitude, with the ability to think through business problems and prioritize tasks autonomously.
• Excellent communication and collaboration skills, with experience in working with cross-functional teams, including analysts, engineers, and business leaders.

Preferred Qualifications

• Experience working with cloud-based data platforms and technologies.
• Familiarity with agile development methodologies and version control systems such as Git.
• Knowledge of data visualization tools and techniques, with experience in creating interactive and dynamic dashboards.
• Strong understanding of data governance and data security principles, with experience in implementing data protection measures.
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and requirements.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Data Engineer for Customer Service, you will have the opportunity to work on complex and challenging projects, collaborating with experienced professionals in the field. You will also have access to a wide range of training and development programs, including workshops, conferences, and online courses, to help you enhance your skills and stay up-to-date with the latest technologies and trends in the industry.

Work Environment and Company Culture

arenaflex is a unique and dynamic work environment that values diversity, inclusion, and creativity. We believe that a diverse and inclusive workplace is essential to driving innovation and success, and we are committed to creating an environment where everyone feels valued, respected, and empowered to contribute. Our culture is built on a foundation of trust, transparency, and open communication, with a focus on collaboration, teamwork, and mutual support.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a range of $170,000 - $720,000 per year, depending on experience and qualifications. We also provide a comprehensive benefits package, including health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. Our employees also enjoy paid leave of absence programs, flexible time off, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced Data Engineer looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our Customer Service team, you will have the chance to make a real impact on our business, working with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. Don't miss this opportunity to join a dynamic and innovative company that is shaping the future of entertainment. Apply now and become a part of the arenaflex team!

Apply Now