About Us
At Investec, we're a Specialist Bank with a distinctive culture that sets us apart. We're passionate about finding talented individuals who think outside the ordinary and thrive in our dynamic environments. Our flat structure and focus on internal mobility create opportunities for growth and development. If you're an entrepreneurial spirit with a desire to learn and collaborate, we invite you to join our team and take your career to the next level.
Job Summary
We're seeking a skilled Digital Savings Operations Live Chat Casual Worker to join our team. This remote position offers an immediate start for the right candidate, with a competitive salary and the opportunity to work from the comfort of your own home. As a key member of our Digital Savings Team, you'll be responsible for delivering exceptional client experiences, working collaboratively with team members to enhance our products and services, and identifying opportunities to improve client satisfaction.
Key Responsibilities
- Live Chat Agent: Provide first-class client service through Live Chat functionality, responding to client queries, resolving issues, and escalating concerns as needed.
- Client Support: Assist clients with servicing needs, answer questions, and provide solutions to their problems.
- Vulnerable Client Identification: Recognize clients in vulnerable situations and develop strategies to support them.
- Process Improvement: Proactively identify patterns in client frustrations and needs, suggesting updates to processes, tools, or products to enhance client experience.
- Complaint Handling: Identify and log client complaints, ensuring fair treatment and opportunities for clients to share their thoughts and concerns.
Requirements
To succeed in this role, you'll need:
- Regulatory Knowledge: Understand and comply with relevant regulations and guidelines.
- Integrity and Fair Treatment: Act with integrity at all times, treating clients fairly and with respect.
- Compliance: Understand and follow all relevant compliance considerations, including regulatory environments and procedures.
- Business Risk Identification: Recognize and escalate relevant business risks.
- Strong Communication Skills: Effectively communicate with clients, team members, and stakeholders.
- Client Relationship Experience: Proven experience in dealing directly with clients and maintaining client relationships in a service or sales environment.
Desirable Attributes
- Passionate Service Mindset: Demonstrate a strong commitment to delivering exceptional client experiences.
- Pressure Handling: Ability to work under pressure and meet tight deadlines.
- Self-Motivation: Self-motivated with the ability to work individually and as part of a team.
- Listening Skills: Excellent listening skills to understand client needs and concerns.
- Previous Live Chat/Customer Service Experience: Proven experience in a Live Chat or customer service role.
- Fast-Paced Environment: Ability to thrive in a fast-paced environment.
- Client Focus: Friendly and client-focused with a passion for delivering exceptional service.
Working Arrangements
This is a part-time remote position, requiring a minimum of 8 hours per week. You'll work from home in the UK, with a solid internet connection (download speed: 10mbps; upload speed: 3mbps). You'll also spend 2 days per week in training at our Gresham Street, London office for the first month.
Benefits and Perks
As a member of our team, you'll enjoy a range of benefits and perks, including:
- Wellbeing Benefits: Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App, and Optional Private Medical & Dental Insurance.
- Monetary Benefits: Non-contributory Pension and Discretionary Bonus.
- Life and Income Protection: Life Assurance, Critical Illness, and Income Protection.
- Travel Benefits: Season Ticket Loan and Electric Vehicle Scheme.
Culture and Inclusion
We're committed to creating an inclusive environment where everyone feels valued and empowered to be themselves. Our culture is built on a sense of belonging, innovation, and creativity, which drives business performance. We welcome candidates from diverse backgrounds and encourage you to apply, even if you don't meet all the criteria.
Application Process
Ready to join our team? Click the "Apply Now" button to start your application. We're excited to hear from you and look forward to reviewing your application.
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