Experienced Family Health Advocate – Remote Healthcare Navigation and Support Specialist

Introduction to Sharecare

At Sharecare, we are revolutionizing the way people approach their health and wellbeing. As a leading digital health company, we empower individuals to take control of their health journey by providing a comprehensive and data-driven virtual health platform. Our mission is to optimize individual and population-wide wellbeing by driving positive behavior change, and we are committed to supporting each individual through the lens of their personal health. With a philosophy that we are all together better, we strive to make high-quality care more accessible and affordable for everyone.

Job Summary

We are seeking an experienced and compassionate Family Health Advocate to join our team in a remote capacity. As a Family Health Advocate, you will play a critical role in providing personalized support to members and their families, facilitating resource and referral navigation, and resolving healthcare-related issues. Utilizing motivational interviewing and guided approaches, you will help members achieve their health goals, reduce costs, and optimize quality care. If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer inquiries from members via voice and chat, addressing a range of topics including eligibility, benefit education, open enrollment, claims issues, and provider search
• Provide proactive care guidance and support for various value-add opportunities, such as closing care gaps, benefits education, and preparing members for scheduled procedures
• Coordinate issue resolution with providers, payers, or third-party vendors, including claims adjustments, grievances, and appeals submissions
• Offer community resource search and member preferences management, ensuring that members receive personalized support and guidance
• Drive member engagement into appropriate programs and offerings, serving as an educator on healthcare-related inquiries and providing excellent multi-channel communication and problem-solving skills

Essential Qualifications

• High school diploma or equivalent required; 2-year associate's degree in healthcare or health sciences preferred
• 2+ years of experience in healthcare, preferably in a role that involves helping members navigate benefits and claims, such as a Health Guide, Advocate, or Navigator
• Excellent communication and problem-solving skills, with the ability to communicate effectively in both voice and chat channels
• Experience in customer service in a healthcare contact center, provider office, or healthcare institution, with a proven track record of resolving high-level and sensitive customer service issues

Preferred Qualifications

• Experience working in a remote or virtual environment, with the ability to work independently and manage multiple priorities
• Knowledge of healthcare benefits, claims, and navigation, with the ability to explain complex information in a clear and concise manner
• Strong critical thinking skills, with the ability to analyze complex issues and develop effective solutions
• Experience working with diverse populations, with a strong commitment to cultural competence and sensitivity

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with members and stakeholders
• Strong problem-solving and analytical skills, with the ability to think critically and develop effective solutions
• Ability to work in a fast-paced environment, with the ability to prioritize multiple tasks and manage competing deadlines
• Strong technical skills, with the ability to navigate multiple software systems and platforms

Career Growth and Development

At Sharecare, we are committed to supporting the growth and development of our team members. As a Family Health Advocate, you will have access to a range of training and development opportunities, including ongoing education and professional development, mentorship and coaching, and opportunities for advancement and career growth. We believe in investing in our team members and providing them with the tools and resources they need to succeed in their roles.

Work Environment and Company Culture

At Sharecare, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of collaboration, innovation, and inclusivity, and we are committed to creating a workplace that is welcoming and inclusive to all. As a remote team member, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and stakeholders across the country.

Compensation and Benefits

We offer a competitive salary and benefits package, including comprehensive health insurance, retirement savings, and paid time off. We also provide a range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to our comprehensive wellness platform.

Conclusion

If you are a compassionate and motivated individual who is passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. As a Family Health Advocate at Sharecare, you will be part of a dynamic and innovative team that is committed to revolutionizing the way people approach their health and wellbeing. Apply now to join our team and start making a difference in the lives of our members and their families.

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