Welcome to blithequark
At blithequark, we're driven by a unique philosophy that puts people first. As an independent advertising agency, we strive to create work that truly resonates with people, for brands that respect and value their audience, and with a team that we empower and treat like family. Located in the heart of sunny Santa Monica, California, we're now seeking a highly skilled Freelance Customer Experience Strategist to join our team on a part-time basis through early 2025.
About the Role
We're looking for an experienced Freelance Experience Strategist who can dedicate approximately 8-20 hours per week (averaging about 15 hours per week) to help us drive customer experience excellence. This is an exceptional opportunity to work with a talented team, contribute to innovative projects, and make a meaningful impact on our clients' businesses. The role is starting immediately, and we're eager to find the right candidate to join our team.
Key Responsibilities
- Support the development of comprehensive communications plans that align with our clients' goals and objectives
- Develop channel briefs for social and digital creative to fulfill media plans, ensuring that all creative assets are optimized for maximum impact
- Review creative work to ensure alignment with briefs and platform best practices, providing constructive feedback and recommendations for improvement
- Create and manage an omnichannel asset ecosystem document, mapping creative assets to audiences across the funnel and ensuring seamless customer experiences
- Consult on and contribute to briefs for various digital marketing channels, including social media, digital display, website, email, app engagement, and more, as needed
How You'll Excel in Your Role
To succeed as a Freelance Customer Experience Strategist at blithequark, you'll need:
- 5-10 years of experience in digital marketing and/or social media strategy, with a proven track record of developing and executing successful campaigns
- Familiarity and understanding of basic principles of brand building and measurement, including brand trackers, audience segmentation, category dynamics, and principles of growth
- Availability for meetings in the PST timezone, with the ability to collaborate effectively with our team and clients
- The ability to work independently, contributing to project requirements with minimal oversight or training
- A clear, competent, and confidence-inspiring communication style, with excellent written and verbal skills
Essential Qualifications
In addition to the above requirements, you'll need:
- A strong understanding of digital marketing channels and platforms, including social media, email, and digital display
- Experience with project management tools and software, with the ability to learn new systems and technologies quickly
- Excellent analytical and problem-solving skills, with the ability to interpret data and insights to inform strategic decisions
- A passion for staying up-to-date with the latest trends and developments in digital marketing and customer experience
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working with freelance or contract teams, with the ability to manage multiple projects and priorities effectively
- A portfolio of work that demonstrates your expertise in customer experience strategy and digital marketing
- Certifications or training in digital marketing, social media, or related fields
- Experience working with clients in a variety of industries, with a strong understanding of the unique challenges and opportunities in each sector
Skills and Competencies
To succeed in this role, you'll need to possess a range of skills and competencies, including:
- Strategic thinking: the ability to develop and execute comprehensive customer experience strategies that drive business results
- Creative problem-solving: the ability to think creatively and develop innovative solutions to complex problems
- Communication and collaboration: excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams
- Analytical and interpretive skills: the ability to interpret data and insights, and use them to inform strategic decisions
- Time management and organization: the ability to manage multiple projects and priorities effectively, with a strong attention to detail and a focus on delivering high-quality results
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills and careers. As a Freelance Customer Experience Strategist, you'll have access to:
- Ongoing training and professional development opportunities, to help you stay up-to-date with the latest trends and developments in digital marketing and customer experience
- Collaboration with a talented team of professionals, with opportunities to learn from and share knowledge with colleagues
- Flexible working arrangements, with the ability to work from home or remotely as needed
- A dynamic and supportive work environment, with a focus on work-life balance and employee well-being
Work Environment and Company Culture
At blithequark, we're proud of our unique company culture, which is built on a foundation of respect, empathy, and inclusivity. As a Freelance Customer Experience Strategist, you'll be part of a team that:
- Values diversity and promotes equality, with a focus on creating a welcoming and inclusive work environment
- Encourages creativity, innovation, and experimentation, with a willingness to take calculated risks and try new things
- Supports work-life balance, with flexible working arrangements and a focus on employee well-being
- Fosters a culture of continuous learning and professional development, with opportunities for growth and advancement
Compensation, Perks, and Benefits
As a Freelance Customer Experience Strategist at blithequark, you can expect:
- Competitive hourly rates, with opportunities for bonuses and incentives based on performance
- A range of perks and benefits, including access to training and professional development opportunities, flexible working arrangements, and a dynamic and supportive work environment
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for career growth and advancement, with a focus on helping you achieve your long-term career goals
Conclusion
If you're a highly skilled and experienced customer experience strategist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a unique company culture, a talented team, and a focus on delivering exceptional customer experiences, we're confident that you'll find this role both rewarding and challenging. So why not take the first step and apply today?
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