Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for problem-solving and a strong desire to make a meaningful impact? If so, we invite you to join arenaflex, a global leader in insurance, reinsurance, and specialist advisory services, as an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, dedicated to providing innovative solutions to our clients. We're a community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs. Our values are simple: we're all about people, we win together, and we strive for better.
**Job Summary**
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing exceptional service and support to ensure their needs are met. You will work diligently to find resolutions to customer concerns, convey information efficiently and effectively, and strive for first call resolution to provide "best in class" service. This role requires a strong technical background, excellent communication skills, and a willingness to learn and adapt to new systems and applications.
**Responsibilities**
* Provide exceptional customer service and support to new and existing customers, ensuring their needs are met and exceeded.
* Work diligently to find resolutions to customer concerns, escalating to the appropriate level when necessary.
* Convey information efficiently and effectively, using clear and professional communication skills.
* Strive for first call resolution to provide "best in class" service.
* Stay current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met.
* Regularly review and analyze customer feedback to identify areas for improvement.
* Collaborate with internal teams to resolve complex customer issues and provide solutions.
* Participate in ongoing training and development to enhance skills and knowledge.
**Qualifications**
* High School Diploma or equivalent; some college is a plus.
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment).
* Bilingual: Fluent in English/Spanish Required.
* 1 or more years of insurance sales/service experience desired; customer service experience required.
* Demonstrated job stability and attendance records.
* Remote working experience a plus.
* Solid computer, grammar, and multi-tasking skills.
**Requirements**
* Ability to work in a fast-paced team environment.
* Dedicated to providing a positive customer experience.
* Communicate clearly and professionally over the phone.
* Strong technical background/ability to multi-task in several systems at once.
* Willingness to learn new material and systems/applications.
* Accountable and reliable.
**What We Offer**
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
* All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance.
* 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave.
* Hybrid working schedules of 3 days in the office and 2 days remote.
**Why Join arenaflex?**
* We're a global leader in insurance, reinsurance, and specialist advisory services.
* We offer a dynamic and supportive work environment.
* We provide opportunities for career growth and development.
* We're committed to diversity, equity, and inclusion.
* We offer a competitive compensation package.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex Careers](https://arenaflex.com/careers). We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
**Accommodation Requests**
If you require any accommodation through the application process, please send an e-mail to [
[email protected]](mailto:
[email protected]).
**No Agencies Please**
arenaflex does not accept agency referrals for this position.