Experienced Full Stack Data Entry and Application Development Specialist - Web & Cloud Application Development and Customer Service Operations at arenaflex

Introduction to arenaflex

At arenaflex, we are shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. As a leader in the entertainment industry, we are committed to providing the best possible experience for our customers, and we are looking for talented individuals to join our team.

Job Overview

We are seeking an experienced full stack data entry and application development specialist to join our customer service operations team at arenaflex. This role will be responsible for managing data entry projects, developing learning content, and facilitating training programs for our customer service representatives. The ideal candidate will have a strong background in data entry, application development, and customer service, as well as excellent communication and project management skills.

Key Responsibilities

• Program management: outline, document, and maintain the scope of all local L&D projects, create, track, and maintain project plans, and develop a trusting partnership with the outsourced call center partners in the region.
• Learning content development: perform gap analysis for performance and training opportunities, prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps, and develop regular and accurate domestically and globally valid training curriculum.
• Facilitation: deliver learning material in face-to-face and virtual environments to leadership audiences, pilot any newly designed curriculum, and run train-the-trainer programs for name center trainers.
• Dealer management and relationship building: partner with the training and operational teams of our outsourced call center providers in the region, contribute to the overall performance of the CS business, and build and power L&D governance for the companies.
• Stakeholder management: build and foster strong partnerships with regional CS colleagues at arenaflex, be an effective voice of the local L&D team, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.

Essential Qualifications

• 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center representatives, emerging leaders, and senior chief audiences.
• Experience designing and facilitating learning services that range from a 15-minute learning to multi-week classroom reports.
• Experience creating learnings, working with LMSs, and digital learning strategies and tools is highly desired.
• Solid facilitation experience in various teacher-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and being attentive to detail.
• Experience working in a fast-paced, outcomes-oriented, data-driven environment.
• High degree of independence and ability to work and manage own time efficiently.
• Bachelor’s degree in instructional design or a related degree, master’s degree a plus.
• Fluent in Portuguese and English, Spanish is a plus.

Preferred Qualifications

• Experience working in a cross-cultural global environment is a plus.
• Experience with content/knowledge management is a plus.
• Experience designing training curriculum for service, retail, or call center managers/leaders is a plus.
• Experience with innovative facilitation tools is a plus.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a data entry and application development specialist, you will have the opportunity to work on a variety of projects, develop new skills, and advance your career. We offer a range of training programs, including onboarding programs, leadership development programs, and technical skills training. Our goal is to help you succeed and grow with our company.

Work Environment and Company Culture

At arenaflex, we are proud of our company culture, which is built on the values of excellence, simplicity, and innovation. We believe in providing a positive and supportive work environment, where our employees can thrive and grow. Our office is located in the United States, and we offer a range of benefits, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary range of $25 to $35 per hour, depending on experience. In addition to our competitive salary, we offer a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and growth, including training programs, mentorship, and career advancement opportunities.

Conclusion

If you are a motivated and experienced data entry and application development specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our team, you will have the opportunity to work on a variety of projects, develop new skills, and advance your career. We are committed to providing a positive and supportive work environment, and we look forward to hearing from you.

Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex.

Apply Now