Join the Team at blithequark: Where Customer Experience Meets Innovation
blithequark is seeking an exceptional Sales Support and Services Manager to lead our Disney Getaway Club (DVC) operations. As a key member of our team, you will be responsible for guiding and mentoring a group of over 200 Cast Members, while overseeing the management of DVC sales associations and implementing DVC's presence on board Disney Cruise Line, at Walt Disney World Resort, and during virtual event productions. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you!
About blithequark and the Industry
blithequark is a leading player in the entertainment and hospitality industry, with a commitment to creating unforgettable experiences for our guests. Our Disney Getaway Club is a premier vacation ownership program that offers members the opportunity to enjoy luxurious accommodations and exclusive benefits at Walt Disney World Resort. We're dedicated to innovation, customer satisfaction, and employee development, making us an exciting place to work and grow your career.
Key Responsibilities:
- Lead multiple areas of the business, including various Business Bases on Disney Property, virtually, and on board Disney Cruise Line, ensuring that facilities and resources are effectively managed.
- Provide guidance and mentorship to the Operations team, empowering them to achieve elevated levels of service for both Cast Members and Guests.
- Clearly communicate team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
- Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, client engagement, and conversion strategy.
- Implement key projects while fostering a positive approach to change management among Cast Members in a dynamic, high-paced work environment with shifting needs.
- Collaborate with leaders from Non-Operations departments to provide valuable input and guidance to the Sales and Lead Generation team working within the Business Operation.
- Oversee and coordinate DVC's presence on board Disney Cruise Line, including transportation logistics, guest communication, and integration with the cruise line's operations.
- Manage virtual event productions, ensuring seamless communication and integration of virtual sales activities, while streamlining the use of technology for training and development purposes.
- Partner with operations teams at Walt Disney World Resort to align sales strategies, facility requirements, and guest experience enhancements.
- Ensure that the necessary infrastructure, both physical and technical, is in place to support sales operations across various locations.
- Collaborate with production teams to create effective insurance materials that support sales efforts and enhance the guest experience.
Essential Qualifications:
- 2+ years of experience supporting outreach team operations.
- Understanding of the sales cycle, including client engagement and conversion process.
- Knowledge of labor and staffing functionality critical for managing operational resources.
- Ability to identify, support, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction.
- Ability to lead and direct Cast Member performance and drive operational improvements.
- Commitment to diversity and fostering an inclusive work environment.
- Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes.
- Proficient in prioritizing and managing projects and deadlines in a dynamic and constantly evolving environment.
- Proficient in working with presentations before groups.
- Advanced proficiency in utilizing various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint.
- Available to travel and work on board Disney Cruise Line.
- Ability to be flexible with work schedule, including evenings, weekends, and holidays.
Preferred Qualifications:
- 2+ years of experience as a Guest Experience Manager.
- Knowledge of Walt Disney World policies and procedures.
- Labor force Management Experience.
- Experience with continuous improvement processes.
- Experience effectively managing vendor relationships.
- Proficient in utilizing software like Avaya/Telecom and client relationship management (CRM) programs.
- Experience with IT systems to plan virtual show meetings.
Career Growth Opportunities and Learning Benefits:
At blithequark, we're committed to the growth and development of our employees. As a Sales Support and Services Manager, you'll have opportunities to:
- Develop your leadership skills and mentor a team of Cast Members.
- Enhance your knowledge of sales operations and guest experience management.
- Collaborate with cross-functional teams to drive business growth and innovation.
- Participate in training and development programs to stay up-to-date with industry trends and best practices.
Work Environment and Company Culture:
At blithequark, we pride ourselves on a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on:
- A commitment to delivering exceptional guest experiences.
- A passion for innovation and continuous improvement.
- A collaborative and supportive work environment.
- Opportunities for growth and development.
Compensation, Perks, and Benefits:
We offer a comprehensive compensation package that includes:
- Competitive hourly rate of $25/hour.
- Opportunities for bonuses and incentives.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and holidays.
- Flexible work arrangements, including remote work options.
Conclusion:
If you're a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Sales Support and Services Manager, you'll play a critical role in driving business growth and delivering exceptional guest experiences. Join our team and be part of a dynamic and innovative company that's shaping the future of the entertainment and hospitality industry.
Apply now and take the first step towards a rewarding career at blithequark!
Apply Now