At arenaflex, we're on a mission to revolutionize the way we experience entertainment and technology. As a leading innovator in the industry, we're seeking a highly skilled and motivated Technical Specialist to join our Datacom team. If you're passionate about delivering exceptional results, working with cutting-edge technology, and collaborating with a talented team, we want to hear from you!
**About arenaflex**
arenaflex is a world-renowned entertainment and technology company that has been pushing the boundaries of innovation for over a century. From the magic of Disney to the latest advancements in datacom and video distribution systems, we're committed to delivering unparalleled experiences that captivate and inspire audiences worldwide. Our team of experts is dedicated to staying at the forefront of the industry, and we're excited to have you join us on this journey!
**Job Summary**
As a Technical Specialist on our Datacom team, you'll play a critical role in ensuring the smooth operation of our video distribution systems, datacom infrastructure, and other technical systems across our properties. You'll work closely with our team of experts to identify and resolve technical issues, implement new technologies, and optimize system performance. If you're a problem-solver with a passion for technology and a knack for collaboration, we want to hear from you!
**Key Responsibilities**
* Provide expert technical support for our video distribution systems, datacom infrastructure, and other technical systems across our properties
* Collaborate with our team of experts to identify and resolve technical issues, implement new technologies, and optimize system performance
* Work closely with our Resort Designing Group, FAM, OSI, and WDI teams to ensure seamless integration and operation of technical systems
* Develop and implement technical solutions to improve system performance, reliability, and efficiency
* Conduct thorough investigations with field specialists to identify root causes of technical issues
* Manage vendor relationships and oversee the procurement of technical equipment and supplies
* Collaborate with other DPEP groups and service providers to deliver effective technical solutions
* Participate in the development and implementation of technical standards and best practices
* Provide level 2 support for emergency break/fix of any Telecom services equipment followed through Assistance NOW
* Manage substitution and backup parts for all installations
* Oversee the gadget refresh and reusing programs
* Prepare and present metrics on uptime, usage, trends, and opportunities
* Ensure telecom network maintains software and security patches
**Essential Qualifications**
* 3+ years of experience in the AV/Technology industry
* 3+ years of network cabling and routing experience
* Strong knowledge of Microsoft Office, SAP Work environment, and Assistance NOW
* Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
* Strong understanding and experience in commercial video distribution support, sustainment, and execution
* Demonstrated ability to manage escalations and blackouts
* Strong knowledge of network security principles and industry best practices
* Knowledge of investigation and reporting tools like Scene, Power BI
* Shown strong hierarchical and time management abilities
* Ability to meet designated deadlines and manage competing needs
* Shown strong written and verbal communication skills
* Eagerness to learn new software applications
* Ability to work on Saturday or Sunday as well as nighttime as required by client and business interest
* Self-motivated and inspired
* Demonstrated ability to manage escalations and blackouts
* Moderate experience in network cabling and routing
* Energy for, and knowledge of, intelligent and video systems and solutions
* Demonstrated success working with a range of partners
**Preferred Qualifications**
* 3+ years of experience in the AV or technology industry, experience with video distribution, encoding, audio mixes, and IOT devices
* 3+ years of network cabling and routing experience
**Education**
* Bachelor's Degree in Computer Science, Video Technology, Data Systems, Engineering, Mathematics, Data Analysis, or other related logical or technical discipline
* Or, relevant certifications or potentially comparable work experience
**Preferred Education**
* Different security and organization certifications
**Licenses/Training**
* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)
**Job Benefits**
As a remote worker, you'll enjoy the flexibility of working from your preferred location, eliminating the need for a daily commute and allowing you to create a comfortable workspace. Remote work often provides a better balance between fun and serious activities, as it enables you to plan your work around your own life and responsibilities.
* Remote Work Flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location.
* Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size.
* Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
* Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching.
* Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
* Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
* Investment Opportunities or Value: In specific industries or startups, you may be offered investment opportunities or equity in the organization.
* Performance Rewards: Depending on your role and company performance, you may be eligible for performance-based rewards or incentives.
* Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup.
* Flexible Hours: Depending on the organization's policies, you may have the flexibility to set your own working hours reasonably.
* Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
* Employee Discounts: Some organizations offer discounts on their products or services to their employees.
* Employee Benefits: Although you're working remotely, some organizations still offer suburbanite benefits like public transportation or parking sponsorships.
* Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
* Remote Team Building: Organizations may organize virtual team-building activities or provide tools for remote employees to stay connected and engaged with their colleagues.
**How to Apply**
If you're a motivated and experienced technical professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success!
Apply Now