Join the blithequark Team: Where Customer Experience Meets Innovation
blithequark is a forward-thinking global organization that has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a diverse team of over 440,000 game-changers from 70+ countries, united by our passion for delivering exceptional customer experiences and tech-powered innovation. We're now looking for talented individuals to join our team as Technical Support / Customer Service Representatives, working from the comfort of their own homes.
A NEW CAREER PATH WITH ENDLESS POSSIBILITIES
As a Technical Support / Customer Service Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop lifelong connections with your colleagues. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with real career growth potential – about 80% of our managers and leaders have been promoted from within – you'll have the chance to advance your career and achieve your goals.
KEY RESPONSIBILITIES
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
ESSENTIAL QUALIFICATIONS
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
PREFERRED QUALIFICATIONS
- Previous experience in a remote work environment
- Familiarity with customer relationship management (CRM) software
- Experience with technical support tools and software
SKILLS AND COMPETENCIES REQUIRED FOR SUCCESS
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Ability to adapt to new technologies and processes
- Strong customer service skills and a customer-centric approach
CAREER GROWTH AND PERSONAL DEVELOPMENT
At blithequark, we're committed to investing in our employees' career growth and personal development. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Plus, with our mentorship programs, you'll have access to guidance and support every step of the way.
COMPENSATION, PERKS, AND BENEFITS
We offer a comprehensive compensation package, including:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
WORK ENVIRONMENT AND COMPANY CULTURE
At blithequark, we're proud of our inclusive and diverse culture. We believe in fostering a sense of belonging among our employees, and we strive to create a work environment that's engaging, supportive, and fun. As a remote worker, you'll have the flexibility to work from home and enjoy a better work-life balance.
PHYSICAL AND MENTAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
EEO AND AFFIRMATIVE ACTION
blithequark is an equal opportunity employer and complies with all fair employment practices laws. We're committed to providing a workplace free from unlawful discrimination and harassment.
HOW TO APPLY
If you're excited about the opportunity to join our team as a Technical Support / Customer Service Representative, please submit your application today. We can't wait to hear from you!
Apply Now