Experienced Healthcare Customer Advisor for Special Needs Families - Remote Work Opportunity with arenaflex

Welcome to arenaflex: Empowering Healthier Communities

At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Join Our Team of Compassionate Care Advisors

arenaflex's highly skilled team of Care Advisors is dedicated to serving and managing special needs for our members and/or their family members. As a Care Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally. You will be empowered to fast track resolutions and serve as an ongoing resource to provide guidance and community resources during key transition times throughout the family's journey. Our Care Advisors are passionate about helping individuals and families of children with special needs, and we are looking for like-minded individuals to join our team.

Primary Responsibilities:

• Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
• Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Create and build ongoing relationships with others, including both members and teammates.
• Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and frame realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Responsible for managing project time to ensure follow-up and outreach work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes outreach calls to initiate contact with members referred by executives and partners.
• Responsible for maintaining accurate family counts on our documentation platform.
• Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback.

Essential Qualifications:

• High School Diploma / GED OR equivalent work experience
• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

Preferred Qualifications:

• 1+ years of experience in a similar role, such as A4Me or Quick Assist
• Claims processing experience
• Experience providing care for children with special needs
• Experience within a member-focused healthcare environment
• Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Care Advisor, you will have access to comprehensive training programs, including 18 weeks of paid training, to help you succeed in your role. You will also have opportunities to develop new skills and advance your career within the company. Our goal is to provide a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to create a work environment that is engaging, challenging, and rewarding. As a Care Advisor, you will be part of a team that is passionate about making a difference in the lives of our members and their families. You will have the opportunity to work with a talented and dedicated team of professionals who share your commitment to delivering exceptional customer service and improving health outcomes.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a supportive work environment. Our goal is to provide a total rewards package that recognizes and rewards your contributions to the company and supports your overall well-being.

Conclusion

If you are a compassionate and driven individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team of Care Advisors at arenaflex. As a Care Advisor, you will have the opportunity to make a real difference in the lives of our members and their families, while also advancing your career and developing new skills. Don't miss out on this chance to join a dynamic and fast-paced work environment that values diversity, equity, and inclusion. Apply today and start doing your life's best work!

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