Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, grow your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and finesse, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jump ahead!
About the Role
This position is a member of the Data Innovation Group within the Data Innovation Division at blithequark. As an IT Technician, you will be responsible for assisting employees in all aspects of end-user computing, which includes software/hardware installations, upgrades, and overall maintenance of PC desktop/laptop systems and peripherals.
Key Responsibilities
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals
- Answers customer care issues raised from the Helpdesk
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnoses and resolves requests using remote tools
- Investigates and collaborates with different departments to assist with system-related issues
- Documents customer interactions in incident management system including asset management
- Recovers data from hard disk drives or performs data migration
- Supports remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations
- Installs and configures local and network-based printers
- Performs security support
- Works various shifts, on-call, and travel as required
- Follows management direction, adhering to IT policy and procedure
- Performs other duties as assigned
Essential Qualifications
To be successful in this role, you will need:
- Bachelor's Degree in Computer Science, Information Systems, or a related field or equivalent work experience/training
- 2 years of verifiable 'hands-on' IT work experience supporting and resolving various PC desktop software and hardware issues
- Firsthand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications
While not required, the following qualifications are preferred:
- A+ certification
- MCSE/MCP is an plus
- Past IT infrastructure experience in an airline/airport environment
Skills, Licenses, and Certificates
The ideal candidate will have:
- General knowledge of all Windows-based operating systems, including Windows 10
- Knowledge of workflow and with tagging systems
- Understanding of VPN connectivity and ability to troubleshoot issues
- Ability to work independently and act in a collaborative, team-based environment
- Must be able to lift at least 50 lbs
What You'll Get
At blithequark, we offer a comprehensive benefits package, including:
- Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well
- Wellness Programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
- 401(k) Program: Available upon enrollment, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Be Yourself at blithequark
From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and investors, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.
Conclusion
Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and take your career to new heights!
Apply Now