Introduction to blithequark
At blithequark, we are committed to driving your career forward with a legacy of trust and excellence that spans over a century. As a leading provider of membership, travel, insurance, and financial services, we pride ourselves on creating an inclusive and welcoming environment that values diversity, innovation, and customer satisfaction. Our branch offices are the face of our organization, where our dedicated team members work together to provide top-notch support to our 14+ million members and customers across the country.
Job Overview
We are seeking an experienced and licensed customer service representative to join our team in Grand Junction, CO. As a Licensed Branch Customer Service and Sales Representative, you will be the primary point of contact for our members, providing exceptional service, promoting our products and services, and driving revenue growth through sales and retention efforts. This is an exciting opportunity to build a long-term career with blithequark, with potential paths for advancement in various roles, including field insurance sales, travel, claims, underwriting, and more.
Key Responsibilities
- Provide a high level of support services to members related to sales and service functions, including insurance policy servicing, application processing, and travel bookings
- Generate leads, update members on travel and insurance specials, and provide travel information to drive sales and revenue growth
- Provide cashiering services, including processing payments, handling remittance/depository transfers, and balancing cash drawers
- Respond to customer inquiries, resolve complaints, and refer complex issues to senior agents or management as needed
- Participate in office events, community activities, and promotional campaigns to promote blithequark products and services
- Collaborate with travel and insurance agents to provide administrative support and assist with basic training for less senior personnel
- Conduct outbound promotional calls to promote insurance and travel products, and meet sales targets and performance goals
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Active State Property & Casualty License or the ability to attain within 90 days of start date
- High School Diploma or equivalent
- Proven experience in customer-focused service, insurance policy servicing, and sales
- Strong knowledge of insurance and travel terminology, regulations, and underwriting procedures
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- Proficiency in computer software applications, including Word, Excel, and web-based operations
- Ability to work irregular hours, including holidays and weekends, and participate in community events
Preferred Qualifications
- Previous experience in a customer-facing role, preferably in insurance, travel, or a related field
- Knowledge of travel systems, such as Focal Point, Viewpoint, ITT, or AXIS, and/or insurance systems, such as PPS, POS, IMS, or IPM
- Experience with sales regulatory and compliance guidelines, and a strong understanding of underwriting procedures
- Ability to perform mathematical calculations accurately and efficiently, with attention to detail and a high level of accuracy
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Licensed Branch Customer Service and Sales Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program to ensure a smooth transition into the role
- Ongoing training and coaching to develop your skills and knowledge in insurance, travel, and sales
- Opportunities for advancement in various roles, including field insurance sales, travel, claims, underwriting, and more
- Professional certification reimbursement program and tuition assistance to support your ongoing education and development
Work Environment and Culture
Our branch offices are dynamic and fast-paced environments that require a high level of energy, enthusiasm, and dedication. As a member of our team, you will be expected to work collaboratively with your colleagues, provide exceptional service to our members, and contribute to a positive and inclusive work environment. We pride ourselves on our commitment to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds and perspectives.
Compensation and Benefits
We offer a competitive hourly wage of $21.00, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes:
- Medical, dental, and vision benefits
- 401k match and retirement savings plan
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program and professional certification reimbursement
- AAA membership and discounts on blithequark products and services
Conclusion
If you are a motivated and customer-focused individual with a passion for sales, insurance, and travel, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Licensed Branch Customer Service and Sales Representative, you will have the chance to build a rewarding career, develop your skills and knowledge, and contribute to the success of our organization. Apply today to take the first step towards a fulfilling and challenging career with blithequark!
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