At arenaflex, we pride ourselves on being a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. As a Mechanical Customer Service Expert, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns.
**About arenaflex**
arenaflex is a dynamic and innovative company that values the growth and development of its employees. We offer opportunities for advancement within the company, and our environment is designed to be supportive and inclusive, ensuring that all employees feel valued and inspired to bring their best selves to work every day. Our Bristol, TN location is a hub for customer service excellence, and we are seeking a talented and dedicated individual to join our team.
**Responsibilities**
As a Mechanical Customer Service Expert, you will be responsible for:
* Handling and carefully responding to all customer inquiries with care and attention to detail
* Providing excellent customer service through active listening and empathy
* Working with confidential customer information and treating it sensitively
* Aiming to resolve issues on the first call by being proactive and resourceful
* Appropriately communicating with customers to ensure their needs are met
* Calmly attempting to resolve and de-escalate any issues that may arise
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues to improve our services
**Requirements**
To be successful in this role, you will need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred, but not required
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Nice-to-Haves**
While not required, the following skills and qualifications would be beneficial:
* Experience working in a customer-facing role
* Familiarity with customer relationship management (CRM) software
* Knowledge of mechanical systems and processes
* Certification in customer service or a related field
**Benefits**
As a Mechanical Customer Service Expert at arenaflex, you can expect:
* Paid Training to ensure you have the skills and knowledge needed to succeed in this role
* Competitive Wages that reflect your value to our team
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental well-being
**Why Join arenaflex?**
At arenaflex, we are committed to creating a supportive and inclusive work environment that values the growth and development of our employees. We offer opportunities for advancement within the company, and our team is passionate about delivering exceptional support to our clients. If you are a motivated and dedicated individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you are interested in joining our team as a Mechanical Customer Service Expert, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further.
**Location**
This role is based in the Bristol, TN area, and candidates must reside within a 50-mile radius of Bristol, TN. We offer a remote work option, but occasional on-site work may be required.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for growth and development for all team members.