At arenaflex, we're revolutionizing the way employers connect with top talent, and we're looking for a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a vital role in driving growth, adoption, and customer satisfaction among our mid-market employer partners. If you're passionate about building strong relationships, driving business outcomes, and staying ahead of the curve in the world of recruitment technology, we want to hear from you.
**About arenaflex**
arenaflex is the career platform for Gen Z, with a community of over 17 million students, alumni, employers, and career educators. Our network is where career advice and discovery turn into first, second, and third jobs. With nearly 1 million companies using our platform to build their future workforce, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. Our hybrid-work model allows employees to collaborate and share team experiences three days a week in our vibrant offices, while enjoying the flexibility of remote work two days a week.
**Your Role**
As an Experienced Mid-Market Customer Success Manager, you'll be responsible for:
* **Owning the core relationship** with our mid-market employer partners, building trust, and driving business outcomes
* **Evolving the customer journey** for our mid-market employers, identifying opportunities for growth, and implementing strategic solutions
* **Scaling internal processes** to support hundreds of premium employers, ensuring seamless onboarding, and delivering exceptional customer experiences
* **Synthesizing voice of customer** from qualitative and quantitative feedback to drive future product enhancements and features, ensuring our platform meets the evolving needs of our customers
**Your Experience**
To succeed in this role, you'll need:
* **2+ years of experience** in Consulting, Account Management, or Customer Success, managing a portfolio of 70+ customers
* **Experience with SaaS**, driving customer adoption, and value consultation with multiple senior stakeholders
* **Ability to translate business goals** into outcomes and build processes that align with customer needs
* **Comfort facilitating meetings** and delivering product trainings with external customers
* **Collaborative spirit**, with a high degree of technical aptitude, and a passion for process improvement
* **Experience providing process improvement solutions** to create team efficiencies, and driving business growth through strategic partnerships
**What We Offer**
At arenaflex, we're committed to creating a work environment that's healthy, happy, and secure. Our benefits package includes:
* **Equity and ownership** in a fast-growing company
* **16 Weeks of paid parental leave** for birth-giving parents & 10 weeks of paid parental leave for non-birth-giving parents
* **Comprehensive medical, dental, and vision policies**, including LGBTQ+ coverage
* **Generous learning & development opportunities**, including an annual $2,000 stipend for skill development
* **Financial coaching** through Origin to help you navigate your financial journey
* **Monthly internet stipend** and a brand-new MacBook to support your work
* **Free lunch** provided twice a week across all offices
* **Referral bonus** to reward you for bringing great talent to arenaflex
**Compensation and Benefits**
We offer a competitive compensation package, with a salary range of $130,000 - $140,000 (80/20 split). You'll also receive a comprehensive benefits package, including health insurance, retirement savings, and paid time off. As a full-time employee, you'll be eligible for our flexible time off policy, 8 standardized holidays, and 2 additional days of flexible holiday time off.
**How to Apply**
If you're passionate about building strong relationships, driving business outcomes, and staying ahead of the curve in the world of recruitment technology, we want to hear from you. Please submit your application, including your resume and a cover letter, to join our team at arenaflex. We can't wait to hear your story!