Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced On-Site Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
**About arenaflex**
arenaflex is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. With a strong presence across various industries worldwide, we offer a unique opportunity for growth and development. Our teams are dedicated to supporting and empowering our employees, providing a culture that values their voice and ideas.
**What We Offer**
At arenaflex, we believe in investing in our employees' growth and well-being. Here's what we offer:
* Competitive pay and benefits package, including 401K, medical, dental, and vision care
* Paid vacation, holidays, and sick time
* Comprehensive training and development opportunities
* Collaborative and encouraging team environment
* Company vehicle, tools, and equipment provided to complete all jobs
* JCI Employee discount programs (The Loop by Perk Spot)
**A Day in the Life of an On-Site Customer Service Representative**
As an On-Site Customer Service Representative, you will be responsible for:
* Assuring and improving communication between the warehouse and the Customer Service team
* Following up on transactions to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time
* Order Processing:
* Order input in SAP (different order types)
* Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
* Backorder monitoring and order management
* Maintenance of planned shipping days (delays, customer requests, etc)
* Handling customer order cancellations (DOA)
* Monitoring call-off orders
* Handling non-conformities and complaints
* Issue internal complaint and RMA if required. (Salesforce/SAP)
* Send customer receipt confirmation of complaint
* Follow up and coordinate internally on solution and corrective actions
* Inform customer about corrective actions or escalate/involve account manager
* Action on solution and corrective actions
* SAP and Salesforce credit-note procedures (DOA)
* Enquiry handling
* Handle customer questions on deliveries, delays, problems, etc.
* Follow-up on pending basic quotes
* Coordinate approach with Inside/outside sales representative
* Customer care
* Handle customer questions effectively and in a service-oriented manner
* Follow up on actions requested in sales representatives call reports
* Inform customers about changed delivery times and equivalent products
* Filing & miscellaneous
* Case management in Salesforce
* Support debtor control on collecting accounts receivable
* Keep customer details and price agreements up-to-date
* Collect, share and document leads, projects, competitor details
**What We're Looking For**
To succeed in this role, you will need:
* Customer-oriented experience with a focus on details
* PC skills – MS office
* Communication and interpersonal skills
* Problem-solving
* Experience in international calls
* SAP (desirable)
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply today! Visit our website to learn more about this opportunity and submit your application.