At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Part-Time Outlet Customer Service Associate, you'll play a vital role in driving sales, building customer loyalty, and creating a positive shopping environment. If you're passionate about delivering outstanding customer service, working in a fast-paced retail environment, and growing your skills and knowledge, we want to hear from you!
**About arenaflex**
arenaflex is a leading retailer of home improvement products, offering a wide range of products and services to meet the needs of our customers. With a strong commitment to customer satisfaction, we strive to create a positive shopping experience for every customer, every time. Our team members are the backbone of our success, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Part-Time Outlet Customer Service Associate, you'll be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a clean and safe store environment. You'll work closely with our team members to ensure that every customer leaves our store satisfied and eager to return. This is an excellent opportunity to develop your customer service skills, learn about our products and services, and grow your career in a dynamic and supportive environment.
**Key Responsibilities**
* Provide exceptional customer service at all times, ensuring that every customer leaves our store satisfied and eager to return
* Seek out customers to understand their needs and assist them in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listen to and respond knowledgeably and promptly to customer and employee questions, taking them to areas of the store and walking them through projects when necessary
* Demonstrate sincere appreciation to customers and communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Provide prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Write customer contracts and invoices for equipment rental
* Cross-functionally train in other areas of the Outlet to help deliver the best customer service
* Generate leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* Use store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies
* Prepare merchandise in department of responsibility based on customer requirements/specifications
* Clean and Safe Stores
* Monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm
* Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection
* Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
* Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Adhere to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
* Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
* In addition to the above responsibilities, this individual is held accountable for other duties as assigned
* Additional Responsibilities specific to PROs in a arenaflex Outlet
* Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assists Pro customers to find product by walking the customer to the correct aisle and bay
* Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
* Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
* Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
* Additional Responsibilities specific to the Outlet Department
* Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
* Uses cash register to process sales transactions according to company guidelines
* Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets
**Essential Qualifications**
* High school diploma or equivalent required
* 1-2 years of customer service experience in a retail environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 50 pounds and stand for long periods of time
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to work a flexible schedule, including evenings, weekends, and holidays
**Preferred Qualifications**
* Previous experience in a home improvement or retail environment
* Knowledge of arenaflex products and services
* Basic computer skills and familiarity with point-of-sale systems
* Ability to learn and operate new equipment and technology
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 50 pounds and stand for long periods of time
* Basic computer skills and familiarity with point-of-sale systems
* Ability to learn and operate new equipment and technology
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career advancement and professional growth
* Comprehensive training program to develop your skills and knowledge
* Ongoing support and feedback from management and colleagues
* Opportunities to participate in company-sponsored training and development programs
* Competitive salary and benefits package
**Work Environment and Company Culture**
* arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* arenaflex is committed to providing a safe and healthy work environment for all employees.
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Comprehensive training program to develop your skills and knowledge
* Ongoing support and feedback from management and colleagues
* Opportunities to participate in company-sponsored training and development programs
* Paid time off and holidays
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching and retirement plan
* Employee discounts and perks
**Conclusion**
If you're passionate about delivering exceptional customer service, working in a fast-paced retail environment, and growing your skills and knowledge, we want to hear from you! As a Part-Time Outlet Customer Service Associate, you'll have the opportunity to develop your customer service skills, learn about our products and services, and grow your career in a dynamic and supportive environment. Apply now and let's discuss how you can become a vital part of our success story.