Introduction to American Express and Our Mission
At American Express, we believe that with the right support, individuals and organizations can advance in amazing ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a unique and inclusive environment where you can learn, grow, and thrive. Our goal is to provide the world's best customer experience every day, and we are looking for talented and motivated individuals to help us achieve this mission.
About the Role
We are seeking an experienced B2B Sales Leader to join our team, responsible for managing and developing our American Airlines account. As a key member of our Global Merchant and Network Services (GMNS) team, you will play a critical role in driving revenue growth, expanding acceptance, and delivering value to our merchants. The successful candidate will have a strong background in relationship management, B2B sales, and leadership, with a proven track record of driving results and leading high-performing teams.
Key Responsibilities
- Develop and execute a comprehensive growth strategy for the American Airlines account, leveraging industry expertise and market insights to drive revenue growth and expand acceptance
- Lead a team of senior client managers, providing coaching, guidance, and support to ensure the team is equipped to deliver exceptional results and drive customer satisfaction
- Build and maintain strong relationships with key stakeholders, including American Airlines executives, to drive business growth and identify new opportunities
- Collaborate with internal teams, including marketing, risk, and operations, to develop and implement solutions that meet the unique needs of American Airlines
- Drive a culture of innovation and experimentation, leveraging data and insights to inform business decisions and optimize results
- Develop and manage budgets, forecasts, and performance metrics to ensure the team is meeting its goals and objectives
Essential Qualifications
- Proven experience in B2B sales, relationship management, or a related field, with a strong track record of driving revenue growth and expanding acceptance
- Strong leadership and management skills, with experience leading high-performing teams and developing talent
- Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with key stakeholders
- Strong analytical and problem-solving skills, with the ability to leverage data and insights to inform business decisions
- Ability to work in a fast-paced, dynamic environment, with a strong sense of urgency and a focus on delivering results
- Bachelor's degree required, MBA or advanced degree preferred
Preferred Qualifications
- Experience in the payments industry, with a strong understanding of B2B payments and commerce
- Knowledge of the airline industry, with experience working with American Airlines or other major airlines
- Experience with sales force automation tools, such as Salesforce.com
- Strong understanding of financial concepts, including revenue growth, profitability, and return on investment
- Ability to travel up to 30% of the time, with a focus on building strong relationships with key stakeholders
Career Growth and Development Opportunities
At American Express, we are committed to helping our colleagues grow and develop their careers. As a B2B Sales Leader, you will have access to a range of training and development programs, including leadership development, sales training, and industry-specific education. You will also have the opportunity to work with a talented and experienced team, with a strong focus on collaboration and knowledge-sharing.
Work Environment and Company Culture
At American Express, we are proud of our unique and inclusive culture, which values diversity, equity, and inclusion. We believe that our colleagues are our greatest asset, and we are committed to providing a work environment that is supportive, flexible, and empowering. As a remote worker, you will have the opportunity to work from home, with flexible hours and a focus on delivering results. You will also have access to a range of benefits and programs, including comprehensive health insurance, retirement savings, and paid time off.
Compensation and Benefits
We offer a competitive salary and bonus structure, with a focus on rewarding performance and driving results. You will also have access to a range of benefits, including:
- Comprehensive health insurance, including medical, dental, and vision coverage
- Retirement savings plan, with a 6% company match
- Free financial counseling and financial wellness support
- Flexible working model, with hybrid, on-site, or virtual arrangements depending on job and business needs
- 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy
- Free access to on-site health centers, with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities, with a focus on leadership development and industry-specific education
How to Apply
If you are a motivated and experienced B2B sales leader, with a strong track record of driving revenue growth and expanding acceptance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to the link below. We look forward to reviewing your application and discussing this opportunity further.
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Apply Now