At blithequark, we're on a mission to revolutionize the way people manage their utilities by providing them all in one place. One bill for energy, broadband, mobile, and insurance, and a whole lot of savings! We're aiming to double in size as we help more people stop wasting time and money. Big ambitions, to be delivered by people like you. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, ensuring a workplace where everyone feels valued, respected, and empowered to thrive.
We're excited to find great people for our Customer Service Advisor roles. People who want to join our team and build a career at blithequark. Our CSAs are front-line heroes, and this role isn't for everyone. Take a moment to consider the following before you hit “apply”:
As part of our Telecoms Customer Service Team, you'll manage issues such as slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, billing and barring issues, taking payments, and much more across our telecoms products. You'll be the first point of contact for our customers across our multiple contact channels (mainly phone, but may also include email and live chat). Your goal will be to resolve customer issues efficiently, ensuring first-call resolution whenever possible.
We're looking for individuals with a passion for delivering exceptional customer service. While experience in a telecoms contact centre is beneficial, it's not essential. You should, however, have a basic understanding of how different broadband services are delivered (ADSL, PSTN, FTTC, and FTTP) and be willing to learn more about home/internal broadband networks (LANs), frequencies (2.4GHz and 5GHz), and common issues like latency, internal Wi-Fi obstacles, DNS, and external factors such as firewall and browser issues.
Previous experience in customer service, preferably in a telecoms or utilities environment, would be advantageous. Strong problem-solving skills, the ability to work under pressure, and excellent communication skills are essential. You should be comfortable working in a fast-paced environment and be motivated by meeting goals and targets.
To succeed in this role, you'll need to possess:
At blithequark, we're committed to the growth and development of our employees. As a Customer Service Advisor, you'll have access to ongoing learning, development, and training to ensure you thrive in your role. We offer a range of opportunities for career progression, whether you're interested in moving into a specialist role, team leadership, or exploring other areas of the business.
We pride ourselves on our inclusive and supportive work environment. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive employee assistance program.
We offer a competitive salary of £26,800 per annum, plus a range of benefits, including:
If you're excited about the opportunity to join our team and build a career at blithequark, please don't hesitate to apply. We welcome applications from diverse and varied backgrounds, so get your application in and let's chat! Please note that if you're successful and offered a role at blithequark, you'll be subject to a background check. Where checks are unsatisfactory or incomplete, and/or a failure to reveal information relating to convictions that you're required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
At blithequark, we're committed to making a difference in the lives of our customers and employees. If you're passionate about delivering exceptional customer service, willing to learn and grow, and excited about the opportunity to join a dynamic and inclusive team, we want to hear from you. Apply now to become a part of our award-winning team and start your journey with blithequark today!
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