Introduction to ChenMed and Our Mission
We're ChenMed, a family-owned and physician-led organization that's revolutionizing the healthcare industry for seniors. Our unique approach focuses on improving the health and well-being of the populations we serve, and we're rapidly expanding to make a greater impact. We're seeking talented and motivated individuals to join our team as Sales Call Center Specialists, where you'll play a vital role in driving business growth and transforming lives.
About the Role
As a Sales Call Center Specialist, you'll be the first point of contact for potential members, engaging with them through phone conversations to schedule VIP tours of our medical centers. Your primary objective will be to educate prospective members about our services, communicate our major points of difference, and inspire them to become new patients. You'll be working in a fast-paced, dynamic environment with operating hours from 8am to 8pm, with various shift offerings available to accommodate your needs.
Key Responsibilities
- Handle inbound calls from potential new members generated by local sales and marketing initiatives, TV, marketing, and events
- Maintain acceptable call metrics and performance standards, including effectiveness, efficiency, and quality
- Schedule VIP tours of our medical centers and invite prospects to local community events as requested
- Grow and nurture potential members toward becoming new patients through exceptional customer service and sales skills
- Perform other related duties as assigned to support the team and drive business growth
Essential Qualifications and Skills
To succeed in this role, you'll need:
- A high school diploma or equivalent, with 1-3 years of related phone contact work experience
- Strong verbal communication skills, including active listening, and the ability to articulate complex information in a clear and concise manner
- Proficiency with computer and web-based applications, including Microsoft Office Products (Word, Excel, PowerPoint)
- Knowledge of Medicare and Medicare Advantage programs preferred, with the ability to learn and adapt to new systems and processes
- Fluent written and oral English knowledge, with bilingual skills (Spanish or Creole) being a plus
Preferred Qualifications and Experience
While not required, the following qualifications and experience will give you a competitive edge:
- Successful experience in a service industry, with a focus on customer care and sales
- Experience working with seniors or Medicare-eligible individuals, with a deep understanding of their needs and challenges
- Knowledge of Salesforce or other CRM systems, with the ability to learn and adapt to new technologies
- Community Relations experience, with a strong network of contacts and a deep understanding of local markets and trends
Career Growth Opportunities and Learning Benefits
At ChenMed, we're committed to the growth and development of our employees. As a Sales Call Center Specialist, you'll have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Career advancement opportunities, with a clear path for professional growth and development
- Networking opportunities with other professionals in the industry, with a chance to build lasting relationships and connections
- A dynamic and supportive work environment, with a focus on collaboration and teamwork
Work Environment and Company Culture
Our company culture is built on a foundation of innovation, entrepreneurship, and kindness. We're a team of passionate and dedicated individuals who are committed to making a difference in the lives of our patients and our communities. As a Sales Call Center Specialist, you'll be part of a vibrant and dynamic team that's driven by a shared mission and vision.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Medical, dental, and vision insurance, with a range of options to suit your needs
- 401(k) matching program, with a generous employer contribution
- Paid time off and holidays, with a focus on work-life balance and flexibility
- Opportunities for professional growth and development, with a clear path for career advancement
Conclusion
If you're a motivated and innovative individual who's passionate about transforming healthcare, we encourage you to apply for this exciting opportunity. As a Sales Call Center Specialist, you'll be part of a dynamic team that's driving business growth and making a difference in the lives of our patients. Don't miss out on this chance to join our team and take your career to the next level.
Ready to Apply?
Click the link below to submit your application and take the first step towards an exciting and rewarding career with ChenMed. We can't wait to hear from you!
Apply Now
Apply Now