Introduction to United Airlines and the Industry
United Airlines is on a mission to become the best airline in the history of aviation, and we're excited to have you join us on this journey. As a global organization operating in numerous locations around the world with millions of customers and thousands of employees, we have a unique responsibility to promote and provide valuable opportunities in the places where we work, live, and fly. Our goal is to create a genuinely diverse and inclusive workforce, and we believe that inclusion drives innovation and is the foundation of everything we do.
About the Role
We're seeking an experienced Senior Data Analyst - IT to join our Digital Technology team, which spans the globe and is comprised of diverse individuals working together with pioneering technology to build the best airline in the history of aviation. As a Senior Data Analyst - IT, you will be an integral part of our team, responsible for creating and maintaining strong relationships with key stakeholders across Digital Channels, Personalization, and Loyalty technology teams. You will have a deep understanding of the business and work collaboratively with a dedicated team to drive process improvements and provide data-driven insights to inform business decisions.
Key Responsibilities
- Interpret data gathered from various sources and identify patterns and trends to inform business decisions
- Develop and maintain streamlined and comprehensive data analysis workflows
- Focus on areas such as data visualizations, application performance analysis, error patterns, and top factors contributing to errors
- Identify, design, and implement internal process improvements, including proposals for performance and greater agility
- Model and code data, with expertise in building trusted data products, including dashboards and reporting items to support Digital Channels, Personalization, and Loyalty leadership
- Collaborate with US and India Data Center teams to develop dashboards and track new platform updates and application releases
- Convey and communicate updates to leadership, including assembling standard presentations
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in Engineering, Data Science (Math, Statistics, or Economics), or a related quantitative field
- 5+ years of experience in Data Analysis, Business Intelligence, analysis, and data engineering, with 3+ years of experience in a Fortune 500 company
- 3+ years of experience in e-commerce platform development
- Experience building presentations for stakeholders and leaders and engaging with all levels of management
- A genuine ability to create a vision, inspire the team towards that vision, and offer support to achieve it
- Extensive experience with BI run boarding (e.g., PowerBI, Tibco Spotfire) to create meaningful, rich dashboards
Preferred Qualifications
While not required, the following qualifications are preferred:
- A graduate degree in Computer Science, Aviation Management, or Operations Research
- Experience with Google Data Analytics Professional Certification, Power BI Data Analyst Associate, AWS Certified Data Analysis, Enterprise Data Warehouse certifications, Palantir, or client-side performance metrics tools (e.g., Quantum Metrics)
- 4+ years of experience in a lead role
- Experience with Data Dog / App D / Kibana
- Experience with Enterprise monitoring systems
- Experience with Palantir Foundry, Microsoft SQL Server Management Studio
- Past airline or travel industry experience
- Experience with AWS - Redshift, QuickSight, Athena
- Experience with BigQuery
- Continuous integration and delivery using Agile methodologies
- Regression analysis on performance predictions, exp. in multiple regression techniques
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Advanced SQL skills
- Strong problem-solving abilities, using data to address issues
- Excellent writing, communication, and presentation skills
- Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform results
- Grasp of key metrics/Objective Settings
Career Growth Opportunities and Learning Benefits
At United Airlines, we're committed to helping our employees grow and develop in their careers. As a Senior Data Analyst - IT, you will have access to a range of training and development opportunities, including:
- Professional development programs to help you build new skills and advance in your career
- Opportunities to work on high-impact projects and collaborate with cross-functional teams
- A culture that encourages innovation, creativity, and experimentation
- A comprehensive benefits package, including competitive salary, bonuses, and benefits
Work Environment and Company Culture
At United Airlines, we're proud of our diverse and inclusive culture, which values and respects the contributions of all employees. As a Senior Data Analyst - IT, you will be part of a dynamic and collaborative team that is passionate about using data to drive business decisions and improve customer experiences. Our work environment is fast-paced and dynamic, with a focus on innovation, creativity, and experimentation.
Compensation, Perks, and Benefits
We offer a competitive salary range of $35-$40 per year, as well as a comprehensive benefits package, including:
- Health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for career advancement and professional development
- Access to exclusive employee discounts and perks
Conclusion
If you're a motivated and experienced data analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Data Analyst - IT at United Airlines, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of a global organization. Don't miss out on this opportunity to take your career to the next level and join our team of innovators and leaders in the aviation industry.
Apply now and join our team of talented professionals!
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