Experienced Senior Manager - Customer Identity and Access Management Operations Leader for Strategic Cybersecurity Initiatives

Introduction to arenaflex

At arenaflex, we are on a mission to revolutionize the way we connect people and unite the world. As a global company operating in hundreds of locations worldwide, we recognize the importance of uplifting and providing opportunities in the places where we work, live, and fly. Our goal is to become the best and most cyber-safe organization in the industry, and we are seeking a talented Senior Manager to lead our Customer Identity and Access Management (CIAM) Operations team.

About Our Cybersecurity and Digital Risk Team

arenaflex's Cybersecurity and Digital Risk (CDR) team is responsible for keeping our customers' and employees' information safe and secure. Our primary mission is to embed cybersecurity into the DNA of arenaflex by reducing business risk through the implementation of strong cybersecurity best practices. We are committed to providing a competitive benefits package aimed at keeping our employees happy, healthy, and well-traveled.

Job Summary

We are seeking an experienced Senior Manager to lead our CIAM Operations team. The successful candidate will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. This role is essential for maintaining the integrity and availability of arenaflex's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks.

Key Responsibilities

• Contribute to the Identity and Access Management (IAM) vision and roadmap
• Provide operational leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
• Lead and mentor a team of operations specialists and engineers, including managing vendor relationships with Managed Service Providers (MSPs)
• Partner with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
• Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels
• Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard
• Report on these metrics to provide clarity and drive improvements across CIAM operations

Qualifications

To succeed in this role, you will need to meet the following minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM)
• 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities
• At least 5 years of operational leadership experience leading delivery and incident management teams/people
• ITIL Process experience, particularly with incident, problem, and change management
• Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
• Solid understanding of IAM principles in a cloud-first environment
• Understanding of PCI, SOX, EU-GDPR regulations and IAM
• Ability to influence technology teams to deliver a frictionless employee identity experience
• Experience influencing teams and partners without direct authority over them
• Coached individuals and leaders at multiple levels, with tangible results
• Established relationships with partners across all levels and departments
• Superb communication skills at all levels of the organization
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred Qualifications

The following qualifications will help you stand out from the competition:

• Cybersecurity, Risk Management, Computer Science, or Information Management degree
• ITIL Certification, particularly ITIL Expert or Master

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Senior Manager in our CIAM Operations team, you will have the chance to work on strategic initiatives, lead a team of talented professionals, and develop your skills in a dynamic and supportive environment.

Work Environment and Company Culture

arenaflex is a unique and exciting place to work, with a culture that values diversity, inclusivity, and innovation. We offer a range of benefits, including employee-run "Business Resource Group" communities, world-class benefits like parental leave, 401k, and privileges like space available travel. Our goal is to create a work environment that is engaging, supportive, and fun, where our employees can thrive and grow.

Compensation, Perks, and Benefits

We offer a competitive salary range of $126,225 - $185,130, as well as a range of perks and benefits, including remote work options, flexible working hours, and opportunities for professional development. Our goal is to provide a total rewards package that is attractive, flexible, and supportive of our employees' needs.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager in our CIAM Operations team, you will have the chance to make a real impact on our organization, develop your skills and expertise, and work with a talented and dedicated team of professionals. Don't miss out on this opportunity to join arenaflex and help us become the leading cyber-safe organization in the industry. Apply today!

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